Blake Morgan

Blake Morgan customer, tech Blake Morgan customer, tech
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Blake Morgan: Speaking Reel

Blake Morgan

Customer Experience Futurist, Keynote Speaker, Author

About Blake Morgan

She is a keynote speaker and customer experience futurist and author of two books on customer experience. She's a board member of customer service AI software Minerva. Her bestselling second book is called "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority's list of the "Top 100 Future Of ...

"Blake spoke to our entire staff. Her presentation clearly showed her understanding of the overall customer journey. She utilized examples outside of the aviation industry and made them relevant to airports overall. It was extremely evident that Blake did her homework about Southern California's Ontario International Airport. Her expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization."

Atif Elkadi - Deputy CEO, Ontario International Airport

Blake delivered an impactful speech on customer experience to our senior leadership team. She left us with inspiring ideas we could apply to our own manufacturing business.

Mark Anzelc, VP Supply Chain - Parker Hannifin

Blake was the keynote speaker for our conference in Norway. She was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from conference attendees. I would absolutely recommend Blake as an international speaker and will be happy to work together again in the future.

Kristina Haug - Project Manager, Tekna

When it comes to customer experience Blake is a true leader in the space. She is an engaging, insightful, and fun speaker and I highly recommend her for your next event.

Charlie Isaacs, CTO Customer Connection - Salesforce

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement. There is a lot of terminology being thrown around today in relation to customer service: digital transformation, machine learning, automation, artificial intelligence, and IoT. Blake makes sense of it all while taking the audience on a journey of what it takes to build the right customer experience for your business! She did a fantastic job presenting at InsurCon2018.

Matt Banaszynski, CEO - Independent Insurance Agents of Wisconsin

Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.

Donna Morris, Chief People Officer - Walmart
9 speaker reviews for Blake Morgan View All

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