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Blake Morgan | Customer Experience Futurist, Keynote Speaker, Author

Blake Morgan

Customer Experience Futurist, Keynote Speaker, Author

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Blake Morgan
Biography

Blake Morgan is a customer experience futurist and the author of three books on customer experience, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building Business Around Today’s Customer. She was dubbed “The Queen of CX” by Meta and named one of top 40 female keynote speakers by Real Leaders magazine. 

Blake is the host of The Modern Customer Podcast, a LinkedIn Top Voice, and a LinkedIn Learning instructor whose courses have reached thousands of professionals. She regularly contributes to Forbes and serves as a guest lecturer at Columbia University and the University of California, San Diego. She’s also adjunct faculty for Rutgers’ executive education MBA program. 

Blake has worked with leading brands including Amazon, Home Depot, Marriott, Coca-Cola, AT&T, and the Federal Reserve Bank. She lives in Southern California with her husband, their two children, and two dogs. 

Blake Morgan
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Blake Morgan
Featured Keynote Programs

The 8 Laws Of Customer Focused Leadership

One thing is clear: customers are more fickle than ever, and loyalty to any one brand is fading. At the same time, many well-intentioned companies are still falling short of customer expectations—despite having everything they need to succeed.

Customer experience has changed. New technologies, shifting values, generational demands, economic uncertainty, and the speed of innovation are redefining what customers expect. So how do you stay customer-focused in the face of all this?

CX futurist Blake Morgan shares eight new laws that today’s most successful companies follow. Backed by cutting-edge research and insights from top industry leaders, this book is a guide to putting the customer first—every single day.

Customer experience is a decision leaders must make every day, and this book shows you how:

Create a customer experience mindset.
eXceed longterm profit expectations by giving up short term profits.
Lay out your customer experience strategy creation and stick to it.
Embark on your 90 day get started plan.
Anticipate the future by being a customer experience futurist.
Don’t forget that employees are customers too. Evaluate success and measure what can be measured. 
Reaffirm the priority - keep CX front and center.
 
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader.
 

4 Ways to Make a Customer Experience a Decision

In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework—a practical guide for turning customer experience into an everyday business decision.

Join this session to hear real-world examples and clear action items for each step in the framework. No matter where you are in your customer experience journey, this keynote will help you move forward, connect with today’s customers, and stand out from the competition.
 

Designing AI Experiences That Customers Remember

AI is everywhere, yet most customer experiences still fall flat. In this keynote, Blake reveals how AI can move beyond automation to create meaningful, emotional moments at scale. She shares real-world stories from brands like United Airlines, Canva, and Replicant to show what’s possible when AI is designed with empathy and purpose.
 
This keynote is built for customer experience leaders, digital strategists, employee experience teams, and innovation executives looking to use AI more intentionally.

Core message: The best AI experiences don’t feel artificial. They feel unforgettable.
 

Blake Morgan
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Frequently Asked Questions

Quick answers to some of the most common questions about booking Blake Morgan for your event.
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How do I book Blake Morgan for my event?

Booking Blake Morgan with Premiere Speakers Bureau is a streamlined 4-step process:
  • Availability Check: Contact us with your event date and budget to verify if your desired speaker is available.
  • Hold Date: We place a temporary "hold" on the speaker's calendar while you finalize internal approval.
  • Contracting: We issue a contract outlining the fee, cancellation policy, and event expectations.
  • Logistics: Once signed, our event management team handles all travel booking, itinerary, and AV requirements.

Why should I partner with Premiere Speakers Bureau rather than contacting speakers directly?

Partnering with Premiere Speakers Bureau provides a comprehensive safety net for your event that direct booking cannot match. You get the same speaker for the same price, but with a dedicated team with over 30 years of event experience handling contracts, logistics, and are prepared for any emergency. We know what it takes to run an excellent event.

What makes Premiere Speakers Bureau unique compared to other agencies?

Premiere Speakers Bureau distinguishes itself by having over 30 years of experience while partnering with more than 35,000 events. PSB has also built a streamlined, fully online process that makes booking a speaker, handling travel and payments extremely easy for anyone looking to plan a speaker led event.

How does Premiere Speakers Bureau's 'Zero Cost Service' model work?

Premiere Speakers Bureau operates on a 'Zero Cost Service' model for event planners. Our services—including research, booking, and logistics—are always free to the client. The speaker covers our commission from their standard honorarium as payment for our role in marketing and managing their engagements.

How are speaker fees structured, and what is typically included?

A speaker's fee typically covers the keynote presentation, a pre-event planning call, and standard customization. Travel expenses are usually billed separately.

What are the standard policies for speaker travel and expenses?

Travel expenses are negotiated during contracting. We generally recommend a flat travel fee for simplicity, though we also offer line-by-line invoicing when preferred. PSB ensures these expenses adhere to professional standards, and our Event Portal allows for easy tracking and invoicing.
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