Jim Sullivan

Every multiunit leader is dealing with staffing, turnover, retention and employee engagement issues. Some blame external factors: stimmy checks, entitled generations, even laziness. But enlightened organizations looked in the mirror instead and reassessed how they hire, how they onboard, how they train, and how store managers can better lead and engage their hourly teams daily. Instead of grasping for “normal”, smart multiunit leaders reached for better instead, creating people-centric workplaces driven by dynamic new leadership skillsets and mindsets in their management and hourly teams. This program identifies the secrets and processes behind the best places to work in North America and shows you how to apply those creative leadership strategies in your stores, markets and company. Here’s what we’ll learn in this fun and detailed presentation:

· The 7 key learnings of recruiting, hiring, onboarding and developing new team members in 2022

· The 5 best practices for building a dynamic workplace culture that attracts and retains high-performers

· 4 common mistakes in the recruiting and hiring process that must be avoided

· The 3 best ways to onboard new employees (and the 3 mistakes to avoid)

· The 5 core deliverables that improves employee retention and tenure

· The two types of training methods proven most effective in 2022

· The right and wrong ways to measure employee engagement and enhance employee experience (EX)

· How the best store managers set up every shift for success

· How to identify and resolve your talent and training gaps on a store-by-store basis

· How the best companies find and hire coachable people

· The key questions that Leaders should be asking themselves about their teams for 2022

The system is breaking down because we designed our hiring and training processes for a time that is long past and for an employee that no longer exists. Get your team up-to-date and aligned with the New Rules of multiunit leadership, employee engagement and situational leadership. Delivered in Keynote, workshop, full-day or half-day formats. Also available in Zoom/Teams/Webinar format.

This program is based on our best-selling book (over 240,000 copies sold) and features best demonstrated practices in 2020/2021 from over 1500 multiunit franchisees, Area Managers, franchise business consultants, and Regional VPs/Directors, including brand new insight, research and feedback from post-pandemic leaders. Your audience will learn how to master the 7 stages of Multiunit Leadership growth and development, how to effectively manage and execute multiple priorities, how to conduct high-impact unit visits that get measurable results, how to find, develop and retain high-performing managers and crew, how to excel at strategic thinking and crisis management and how to create more focused, productive and profitable store teams. We examine the changing role of Multiunit Leadership from every angle: digital literacy, staffing issues, multicultural and multigenerational workforces, and technology transformation. The workshop shares specific creative strategies and tactics to build stronger teams, generate more sales, develop better unit managers, and engage and inspire hourly team performance. We’ll detail, how the best multiunit leaders teach their unit managers how to THINK, instead of merely telling them what to do. We’ll also focus on ways to apply best demonstrated practices in time management and setting priorities. We’ll integrate your goals, culture and focus into the program and customize it for the results you want to achieve. Delivered in Keynote, workshop, full-day or half-day formats. Also available in Webinar format.

This popular presentation focuses on General Managers and details the foodservice industry’s best demonstrated practices post-pandemic relative to: staffing, improving service, increasing sales, building teams, reducing turnover, improving retention, developing leaders, leveraging technology, and better connecting to your customers. The focus is on finding, keeping and developing high-performing team members and EXECUTING your goals and objectives every shift, every day, with every customer. This multimedia and fun presentation is full of specific “how-to’s” and examples, not theory. We’ll integrate your goals, culture and mission into the program and customize it for the results you want to achieve. This program answers two critical questions: 1) Why do some teams outperform other teams doing the exact same work? And 2) If everyone agrees that the Fundamentals are so important, then why are they routinely executed only on some shifts and not others?” Delivered in Keynote, workshop, full-day or half-day formats. Also available in Webinar format.