Scott McKain | Business Thinker. Platform Original. Bestselling Author.

Scott McKain

Business Thinker. Platform Original. Bestselling Author.

Scott McKain

Scott McKain is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue and is the author of three #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain latest book, released by an imprint from Simon & Schuster, titled "ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction" was recently released to rave reviews from the world's leading executives and thought leaders."

Scott McKain's presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world's most influential corporations.

He has presented his business strategies on platforms in all fifty states and seventeen countries... from Singapore to Sweden; from Mexico to Morocco... from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the "Professional Speakers Hall of Fame." And, he is a member of "Speakers Roundtable" -- an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

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The Collapse of Distinction

How does a professional - or even an entire organization - deal with the phenomenon that Scott McKain calls "the Collapse of Distinction"? There are three ominous factors that pull every company back to the pack like a magnet. Without understanding these "Destroyers of Differentiation," a voyage on the "sea of sameness" is inevitable. Next, visionary companies and colleagues seek to become distinct. In this compelling presentation, Scott reveals the Four Cornerstones of Distinction - and how to stand out and move up through the creation of the Ultimate Customer Experience!®

What Customers REALLY Want

Based upon Scott's #1 bestselling business book, ( and 800-CEO-READ) this program addresses the Six Disconnections between what customers crave versus what most organizations offer. Through his research - first into the nineteen companies of a $100+ million organization where he formerly served as Vice Chairman, and other top clients of international renown - he discovered extensive gulfs between client desires and company delivery.

ALL Business is Show Business

As Scott McKain wrote in his first business bestseller, every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television program creates with its audience! We have become a culture that expects an experience to be an integral part of doing business. Therefore, those organizations that understand how to execute the strategies necessary for creating compelling relationships thorough the customer and employee experience will find themselves leading the pack.

Scott McKain
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