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Robert Caruso | Executive Director of the Voice of the Customer, J.D. Power and Associates

Robert Caruso

Executive Director of the Voice of the Customer, J.D. Power and Associates

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Los Angeles, CA, United States

Robert Caruso
Biography

Robert (Bob) Caruso is the Executive Director of the Voice of the Customer practice at J.D. Power and Associates. This consulting group works with businesses in many industries to leverage the firm's four decades of leading customer satisfaction research and analysis to create individualized, customer-focused strategies that enhance their bottom line.

Mr. Caruso's experience includes sales, brand management and business development operations with a particular emphasis on integrating the customer's voice within the operating environment. He has led numerous customer relationship transformations in internet, high technology, telecommunications and entertainment companies.

Prior to joining J.D. Power and Associates, Mr. Caruso led customer relationship management practice areas at Deloitte, Computer Sciences Corporation and PricewaterhouseCoopers. He also held several executive positions at Rockwell and was an officer in the U.S. Air Force. Mr. Caruso is frequent speaker and writer on the subject of customer-focused organizational transformation.

Mr. Caruso received a master's degree in educational leadership from Bradley University and a bachelor's degree from Massachusetts College of Liberal Arts.

Frequently Asked Questions

Quick answers to some of the most common questions about booking Robert Caruso for your event.
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How do I book Robert Caruso for my event?

Booking Robert Caruso with Premiere Speakers Bureau is a streamlined 4-step process:
  • Availability Check: Contact us with your event date and budget to verify if your desired speaker is available.
  • Hold Date: We place a temporary "hold" on the speaker's calendar while you finalize internal approval.
  • Contracting: We issue a contract outlining the fee, cancellation policy, and event expectations.
  • Logistics: Once signed, our event management team handles all travel booking, itinerary, and AV requirements.

Why should I partner with Premiere Speakers Bureau rather than contacting speakers directly?

Partnering with Premiere Speakers Bureau provides a comprehensive safety net for your event that direct booking cannot match. You get the same speaker for the same price, but with a dedicated team with over 30 years of event experience handling contracts, logistics, and are prepared for any emergency. We know what it takes to run an excellent event.

What makes Premiere Speakers Bureau unique compared to other agencies?

Premiere Speakers Bureau distinguishes itself by having over 30 years of experience while partnering with more than 35,000 events. PSB has also built a streamlined, fully online process that makes booking a speaker, handling travel and payments extremely easy for anyone looking to plan a speaker led event.

How does Premiere Speakers Bureau's 'Zero Cost Service' model work?

Premiere Speakers Bureau operates on a 'Zero Cost Service' model for event planners. Our services—including research, booking, and logistics—are always free to the client. The speaker covers our commission from their standard honorarium as payment for our role in marketing and managing their engagements.

How are speaker fees structured, and what is typically included?

A speaker's fee typically covers the keynote presentation, a pre-event planning call, and standard customization. Travel expenses are usually billed separately.

What are the standard policies for speaker travel and expenses?

Travel expenses are negotiated during contracting. We generally recommend a flat travel fee for simplicity, though we also offer line-by-line invoicing when preferred. PSB ensures these expenses adhere to professional standards, and our Event Portal allows for easy tracking and invoicing.
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Robert Caruso

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