Best-Selling Author of Take Their Breath Away, Wired and Dangerous, Customers as Partners and Managers as Mentors
Chip Bell Bio
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audience's powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell's impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
He is considered a world-renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer loyalty--two years in the #1 spot. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, USA Today, Businessweek, Forbes, Money Magazine, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur. He has authored nine national and international best-selling books including: Managing Knock Your Socks off Service (now in its 3rd edition); Customers As Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers: The 9 Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; and Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major awards and been endorsed by the CEO or presidents of such companies as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Ultimate Software, WestRock Chick-fil-A, Wolfgang Puck Worldwide, Morgan Stanley, Nationwide, Dell Computer, Kimpton Hotels and Southwest Airlines.