News & Updates

Recent Updates

“It was good until it wasn’t.” Erik Wahl valued hard work and success. Achievement + money were his measurement and, by his early 30s, he was very successful in corporate...

THIS IS WHAT CX EXECUTIVE SPONSORSHIP REALLY LOOKS LIKE It is a proven fact that World-Class Customer Service organizations are run by someone who is OBSESSED with the...

The news media are abuzz with speculation as to who leaked the questions Robert Mueller is going to ask President Trump, if he ever gets the chance. At least one CNN legal...

John’s Short Walk With Glenn Cunningham Something powerful happens when someone who has traveled the same road we’re walking chooses to walk with us. At the age of nine, I was...

If you are SCARED to do something, use this 3-step process to help alleviate the fear. Vision = Belief = GRIT Listen to my podcast with Brian Patton for the...

High school bully apologizes

If you are reading this, then you know exactly what you need to be doing in order to get what you want. There is nothing that I could tell you about how to get what you want...

In my speeches, I teach people about a tool that has changed my life. I first introduced this tool, The 5 Second Rule, in a 2011 Tedx Talk, and since then, I've heard from over...

I am blessed with amazing and brilliant friends, and this week I want you to meet Mark Schulman, who is both a fantastic professional speaker AND a real-life rock star as the...

Here's how to develop your authority and improve your profits.

We often times forget that personal interaction, and empathy, with our customers is essential.

By Bruce Tulgan   Managers who are convinced they don't have time to manage almost always spend lots of time managing people anyway. That's because whenever a manager avoids...