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Is Training the Answer?

By Dennis Snow, Posted March 17th 2009

The following is from Dennis Snow's blog:

When employee performance issues come up, particularly in regard to customer service behaviors, organizations are quick to send their people off for training in order to fix the problem. Of course, I’m in the business of customer service training, so...


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What If the Economy Isn't Tanking?

By Neil Cavuto, Posted March 16th 2009

The following originally ran on FoxNews.com:

What if? What if everyone's wrong? What if the economy's not tanking? It's not a depression? What if the long doom predicted by economists who never saw it coming in the first place, have to switch places, again? Switch their views, again?

What if the...


The following was originally posted at WashingtonPost.com:

At 66, Connie Neuman is doing okay financially. So when she found out a friend was out of work, she offered to send her $40 every month.

The friend, also 66, lost her long-established bookstore. Like so many other small businesses across...


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Living a 5 Star Life!

By Rory Vaden, Posted March 16th 2009

You cannot hide behind the excuse that you are disciplined in one area of your life but not in others. You are either becoming more disciplined and successful in every area of your life or you are becoming more indulgent and apathetic in every area of your life. Many authors who write on being...


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Necessary Adjustments

By Vince Poscente, Posted March 12th 2009

When you feel out of sorts it’s difficult to focus on moving forward. Mild discomfort can make it hard to concentrate. Major discomfort makes it nearly impossible. Yet, alter, adjust or reposition and you’re golden.

You are probably sitting as you read this. Before long, staying in a...


Yesterday I had a speaking gig in Cleveland.  

During the day, I found out that the Middle American Conference was opening it's 2009 NCAA conference tourney at the Quicken Loans center -- right behind my hotel. I love a good game, especially March madness. I bought a cheap ticket, wiggled my...


The following is an excerpt from Ken Dychtwald's article "Enough with the Gloom and Doom" orginally published at HuffingtonPost.com:

Whoever said "he who dies with the most toys, wins" was wrong. When you give back of yourself, share what you know, when you help those who could benefit from you,...


The following was excerpted from John Maxwell's blog. To read it in its entirety, visit John Maxwell On Leadership:

I’ve been a proponent of positive thinking for as long as I can remember.  I believe that to a large degree, if you expect positive things in life, you get them. And when...


On Thursday's O'Reilly Factor, conservative radio host Laura Ingraham said that she and Michelle Obama agree on at last one thing: sleeveless shirts are awesome.

She then jokingly suggested that she and the First Lady sit down for an arm wrestling match.

For information on how to bring Ingraham to...


About twenty years. That is, the best I can figure, the longest I have worked for a compliment. I received it just the other day and it came from a woman I don't really know. The remark containing the compliment was made in the grocery store to Polly, my wife. But to understand why it means so...