Alan O'Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past number of years. His insight into customer experience and customer thought process is second to none. The timing of this advice is excellent, as the world of digital collides with traditional hospitality and customer service more frequently. Those of us in the business of selling will get great benefit from this wisdom and tools to increase sales.
Alan O'Neill
The Change Agent
Featured Topics
Fee Range
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Alan O'Neill
Biography
Alan can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.
A seasoned expert in facilitating organisational change in culture and strategy, Alan can help your team to navigate any stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.
Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to embrace change and grow, using real-life business models and memorable success stories.
Alan brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue-chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.
Alan O'Neill
Featured Videos
Alan O'Neill
Featured Keynote Programs
7 Steps to Profit
With Alan’s tried and trusted 8-Steps to Profit, his mission is to inspire others to maximise their potential, with commercial growth strategies that are practical and relevant.
What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success? They all have one thing in common and it’s not that difficult! They all…
- Follow a very structured path to excellence that Alan describes as The 7-Steps to Profit.
- Manage change effectively with a polished framework.
- Have a strong and relevant organisation culture.
- Put customer experience at the heart of all decision-making.
Alan’s 7-steps to Profit is adapted from the secrets of the global giants and has already helped countless businesses around the world.
Wherever you are in your journey, Alan can inspire your team with great and practical ideas, taken from The 7-Steps to Profit.
TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored for your business.
- You might like a general overview of The 7-Steps to Profit applied to your business.
- Or you might like to focus in on some of the steps in greater detail to help you land a key message.
- Delivered as a 45-minute keynote or as a 3-hour Masterclass / mini-workshop with your C-suite.
*This program is offered as a Keynote and a Masterclass
Change Management
Change Management isn’t a battle of wills, but can deliver positives for all.
Change is a reality for all and it comes at us in many expected or unexpected ways. The Covid-19 pandemic is an extreme example where we all had to adapt. It brought many gains for some businesses, but was a huge burden for others. It’s common to ask for external help when change is on the horizon.
Alan knows what it takes to drive change in an organisation.
Across industry, he has led and facilitated many blue-chip companies through change and overcoming resistance.
With case studies tailored for your organisational needs, he will share the pitfalls and strategies for managing change, and help you to create key messages for your business that bring your people with you rather than turn them away.
TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored for your business.
- You might like to hear the Selfridges rollercoaster story of ‘riches to rags to riches’ and how Alan supported their transformation programme.
- Or you might like the story of how the UN’S Nuclear-Test-Ban Treaty Organization maintains its resilience and tenacity in a world of political unrest.
- Or you might like to be inspired by stories from Alan’s book - Culture Matters, the Four Must-have Values to Supercharge your Business.
*This program is offered as a Keynote and a Masterclass
High-Performance Culture
Build a highly engaged & productive team
If you get your culture right, you can take on the world. But while others can copy your strategy, no one can copy your culture so it’s vital that you exploit that competitive edge. Against the backdrop of a new employer / employee relationship since the pandemic, Alan will share what it will take to achieve a high-performance culture for your organisation.
Alan can ask hard questions about your culture, your values and the engagement of your own people and encourage you to take a fresh look at your own organisation culture.
TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored for your business.
- You might like to be inspired by Europe’s leading recycling company that is now influencing the global circular economy.
- Or you might like to know how Selfridge’s Values propelled them to be the best in the world in an industry that many consider to be under the greatest threat ever.
- Or you might like to discover more about the eleven most important values for ANY organisation.
*This program is offered as a Keynote and a Masterclass
Customer Experience
Drive to be customer-centric
As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it, Premium is the New Black (Put the Customer at the Heart of all Decision-making).
Alan knows that customer service has to be practical and drive sales and it requires a fully engaged workforce. While that’s obvious and sounds easy, we don’t all do it. He will challenge you with examples, evidence and case studies to help you achieve consistency and to motivate your people into action to increase your sales.
TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored for your business.
- From B2C brands like Adare Manor Hotel or Selfridges… to B2B brands like Emirates Insurance and Intel… to Public Sector bodies like United Nations or DVLA, Alan will tailor relevant stories for you.
- Or you might like to hear stories from Alan’s book Premium is the New Black which is packed with great tools and concepts to help any B2B or B2C business.
- Or you might also like to be inspired by fun stories about Irish heritage that has made Ireland the envy of the world for its renowned hospitality and “cead mile failte”.
*This program is offered as a Keynote and a Masterclass
