Sheila Heen

Featured Keynote Programs

The fastest way to change the culture in any organization is to teach leaders to become better feedback receivers. In this presentation, Sheila Heen turns conventional wisdom on its head, demonstrating why the smart money is on teaching leaders the dark art of learning about themselves. With warmth and authenticity, Heen offers practical advice for turning even unskilled, drives-you-crazy feedback into a genuine learning tool. And once leaders become motivated and eager to engage with others to see their blind spots and identify their own areas for growth, you create a modeling effect that quickly catches fire.

Leaders, managers, colleagues and direct reports face difficult conversations every day, and as leaders become more senior, they spend more and more of their time tackling difficult conversations. Based on 20 years of work at the Harvard Negotiation Project, Sheila Heen provides a framework for understanding why some of our most important conversations are so hard. She examines the common mistakes we all make and offers a step-by-step method for handling them with less anxiety and better results. Tailored to the day-to-day challenges that leaders face, this session provides insight and strategies for looking beneath the surface to understand disagreement, increase accountability, and manage your own reactions when under stress.