How One Pizza Delivery Inspired the Nation

Josh Linkner
August 06, 2017

Josh Linkner

Five-time tech entrepreneur, hyper-growth CEO, NY Times bestselling author and venture capitalist.

Benjamin Houston was having an especially rough night. As a Domino's Pizza delivery driver in Flint, Michigan, it had been a tough road. The fact that Benjamin is deaf made his situation even more challenging. It all came to a head on July 15, when his car broke down on a delivery run near midnight in a tough, poorly-lit neighborhood.

Scared and with few options, most of us would freak out in a situation like Benjamin's. But when help didn't arrive quickly, he did something extraordinary. He realized that his customer was waiting for the warm pizza he was charged to deliver, so he mustered up the courage to get the job done. On foot.

Showing up nearly an hour late, Benjamin apologized profusely after his grueling walk. When the customer learned of Benjamin's plight, she couldn't believe this disadvantaged young man risked his own safety to ensure her order was fulfilled. Deeply grateful, she launched a GoFundMe page to raise funds for the needed car repairs to get Benjamin back on the road. Happy customer enjoying pizza; happy driver enjoying his now fully operational vehicle.

In the end, Benjamin's fortitude to deliver on his commitment ended up solving his broken car problem. It would have been easy for him to shirk his responsibility and put his own needs above those of his hungry customer's. He wasn't the franchise owner or store manager. But Benjamin delivered nonetheless.

He certainly had a valid excuse to fall short, but that's not what true professionals do. Instead, they rise to the challenge delivering results (and pizzas) instead of excuses. They take ownership of the outcome, regardless of the circumstances. The hallmark of a pro. And as a result, they enjoy a disproportionate amount of life's rewards. In Benjamin's case, the customer he served became the catalyst to elevating his own situation.

Each of us has a choice to make on a daily basis. Do we perform at championship levels consistently, or only when convenient? Do we make a personal commitment to deliver no matter what obstacles exist or do we look for excuses to blame for underperforming? For those that want to achieve at the highest levels, delivering with excellence must be a daily, unshakable habit. If we perform with consistency, the results will follow.

Benjamin not only fed a hungry family, he inspired millions as his story spread. His act of compassion and professionalism made a difference for his customer, company, and community. And by putting others first, he ended up getting ahead as well.

It's time to embrace Benjamin's firm commitment to deliver – no matter what. In doing so, we elevate ourselves and those around us. It doesn't matter if you're a Mover in Minneapolis, a CPA in Charlotte, or run a Hedge Fund in Houston. Deliver reliably, and you'll reliably savor the results.

The post How One Pizza Delivery Inspired the Nation appeared first on Josh Linkner.

Josh Linkner

Want Josh Linkner for your next event?

Find out more information, including fees and availability.
Find Out More
Keep Reading
3 Surprisingly Simple Questions That Will Transform Your Career
Josh Linkner
Josh Linkner
January 26, 2020
In our quest for achievement, it's easy to get caught up in complexity. We ...
The More You Do It, The Easier It Becomes
Josh Linkner
Josh Linkner
January 19, 2020
For most of us, we know what needs to be done to reach the next level. If you want to improve ...
The New 70/30 Rule of Inventive Thinking
Josh Linkner
Josh Linkner
January 12, 2020
The infamous 80/20 rule seems to permeate business literature. 80% of your profits come from the ...
3 Surprisingly Simple Questions That Will Transform Your Career
In our quest for achievement, it's easy to get caught up in complexity. We often think something has to be difficult in order for it to drive real progress. But then something so simple comes along that drives the most profound advancement in our careers, companies, and even in communities. I've discovered three dead-simple questions that can dr...
Read More
The More You Do It, The Easier It Becomes
For most of us, we know what needs to be done to reach the next level. If you want to improve health and fitness, we don't need another fad diet we need to exercise more and eat healthier food. If you want to close more deals, you probably need to make more cold calls. If you want to ace the big exam, studying more is a pretty clear path. Indee...
Read More
The New 70/30 Rule of Inventive Thinking
The infamous 80/20 rule seems to permeate business literature. 80% of your profits come from the best 20% of your customers; 20% of your top people drive 80% of your revenue; 20% of your most productive time drives 80% of your productivity. While this magic ratio applies in many cases, there's an important new kid on the block when it comes to o...
Read More
Your Future You
As we us embark on the new decade, most of us have undoubtedly set some resolutions. Lose weight. Read more. Save for retirement. Quit smoking. Volunteer in the community. Yet the vast majority of resolutions are anything but resolute. According to U.S. News & World Report, over 80% of resolutions fail (most of which within the first 30 days...
Read More
IdeaSpewing - A Simple Technique to Unlock Creativity
Staring at the blank page can be intimidating. This could be the start of any creative project - from writing the next great American novel to crafting a new investment deck for your startup. Maybe your blank page is less grandiose, but still daunting such as organizing your thoughts for a sales pitch or drafting an email to your boss. As thoug...
Read More
Mental Kale
We've all heard the truism, "you are what you eat." Clearly this applies to food intake and how our body composition is directly correlated. Eat fruit and veggies, have a healthy physique. Eat fried, processed foods, have a sick body. But what if we extended this common sense phrase to our mindset and performance? If we are what we eat, it only ...
Read More
The Dude-Bro Conundrum
I have the good fortune of delivering keynote speeches at over 100 corporate events per year. They range from a few hundred to many thousands of people in attendance, often with elaborate staging, lights, and production value. Hours before taking the stage, an AV tech check occurs where all audio and visual elements are plugged in and tested. W...
Read More
10 Customer-Centric Questions to Create Irresistible Value
With our Thanksgiving feasts behind us, 'tis the season of 2020 business planning. Ironically, the theme of gratitude may actually be our best strategy in the new year. In working with many businesses in different industries, I often hear the same refrains: "we need to sell more;" "we need better marketing;" "we need to cut costs." The one...
Read More
Creative Confidence is Not What You Think
We imagine a brilliant artist approaching their work with the masterpiece perfectly etched in their mind before a single brush stroke graces the canvas. Or a prolific musician with an idyllic melody already seared into their mind before playing a single note. Then, when we approach our own creative efforts, we often freeze up before leaping in, ...
Read More
How to Avoid Extinction
According to a report from Yale University Press, 99.9% of all species that have ever lived on Earth are now extinct. That's over five billion species completely wiped out. Why such a gigantic failure rate? The species that die off are "those that are no longer able to survive in changing conditions or against superior competition." The same...
Read More