Productivity is often measured by the speed at which we tackle our to-do lists. Real productivity, however, comes from thinking differently: Managing how we identify goals, construct teams, direct our focus and make decisions. In this lecture, Charles Duhigg looks at what separates the merely busy from the genuinely productive by exploring eight key critical concepts. With case studies from U.S. Marine Corps boot camp, the making of Disney’s Frozen, and how Google sought to build the perfect team, Duhigg explains how people and companies become smarter, faster and better.
Drawing on in-depth research, Charles Duhigg looks at two fundamental approaches to managing others: Decentralizing decision-making and creating commitment cultures based on trust. By looking at how the FBI used the Toyota Production System to solve a kidnapping case, Duhigg describes what happens when decision-making is transferred to those closest to the problem, with results sure to astound companies from any industry.
Accelerating innovation is a key goal for almost any company. But innovating on a deadline can be torturous—unless you understand how creativity works. In this fascinating lecture, Charles Duhigg looks at the making of Disney’s Frozen, a film on the brink of collapse until one small shift helped spur a creative breakthrough that led to one of the highest grossing movies in history. With multiple case studies, Duhigg explains that improving the creative process relies on intellectual middlemen—or ‘idea brokers’—who help us establish the right creative tensions, see old ideas in new ways, and ensure that the thrill of breakthrough doesn’t blind us to better alternatives.
In this keynote lecture, Charles Duhigg begins by exploring the science of habit formation, illustrating why we do what we do and how we can change it. Duhigg explains why the most powerful habits have emotional cores, and how tweaking even one habit can have staggering effects. Duhigg draws from a number of current case studies—including the success of Febreze, how Starbucks trains employees in willpower habits, how organizational habits contributed to a tragic subway fire, and others—customizing them to his specific audience.
Charles Duhigg discovered that Target, using Big Data, built a predictive model so precise it could tell when shoppers were pregnant—sometimes, even before their parents knew. Increasingly, algorithms and data drive business decisions. At the heart of these models is a basic question: why do customers habitually return to certain products and services? And how can companies influence those choices? Drawing on stories from multiple industries, Duhigg delivers riveting insights into how companies predict and control habits and ultimately know what customers want before they themselves do.