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Reviews

?Tony?s presentation had real impact. The points he made were not only relevant to our audience; they were delivered in a way to make them memorable and fun. It was great to have such an important topic delivered with punch as well as humor.?

Corrine Smith Black & Veatch

"Our association needed a presenter that had meaty customer relations content and left you laughing. Tony Alessandra fit that to a tee. His approach to customer relations and empowering our members to be in control of the presentation process was the message we needed to hear."

Gene Waddell Florida Association of Insurance Agents

?Your Program far surpassed my expectations. Your interactiveness with the delegates in attendance, your positive up beat attitude, and your dedication to what you believe in truly shined on stage and off.?

Mark Odell Baan Americas

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Books

Speech Topics

Communication Skills: The Platinum Rule

The four basic business personalities-and how they can lead to success

'A college lecture delivered in the Comedy Store.' Learn how to spot the clues that help you 'read' other people, recognize and respond to their differences, and create lasting relationships that are the key to business success! Practical, accurate, and easily remembered. The Platinum Rule allows you to connect with anyone, anytime, anyplace.

Customer Loyalty: How to Get and Keep Customers...for Life

Turn customers into business apostles who 'preach the gospel' for your company. Learn how everyone in your organization can become more customer-driven and less operations-driven; how to turn moments of misery into moments of magic for your customers; and how to create customer intimacy, retention, and satisfaction.

Sales: Collaborative Selling

How to gain the competitive advantage in selling

Dr. Alessandra shows your employees how to use the six-step collaborative selling model to dominate their market by finding qualified, profitable prospects... turning them into first time customers... consistently exceeding their expectations... and ultimately converting them into long-term profit centers.