Steve Mulvany

The stresses of communication present a frustrating irony: although we want and need to gain input on how our behavior affects others, we often give signals which tell others not to give that sought-after feedback. Furthermore, we want so badly to give others feedback that our words often tend to be misunderstood and offend the person we are trying to help. In this session, Steve will discuss the power of and the need for ongoing feedback both at work and at home. He will show the audience how feedback becomes a conflict issue and discuss ways to prevent misunderstandings. Finally, Steve will give some specific techniques for both giving and receiving feedback.

Steve Mulvany has facilitated planning meetings for companies ranging in size from $5 million to multi-billion. In this presentation, Steve will differentiate between Strategic and Operational Planning and proceed with key points for implementing both.

In this presentation, Steve Mulvany will talk about the productivity challenge in every company. Steve will present a step-by-step approach to implementing a performance improvement process in the organization. Steve's style is fast-paced while using comical anecdotes from his everyday experiences in numerous industries where his company has implemented this approach.

Have you ever found yourself lamenting "If he would just listen more closely, he'd understand what I'm trying to say?" Or have you thought "Nobody listens!"? Do you ever go to social events and are lost for words, feel awkward meeting people and wish you had never arrived? Have you ever lost a key employee and don't know why he/she left? Steve Mulvany will present eight practical techniques for listening--from facial expressions and eye contact to questions to ask, to the relevant responses you give. Throughout this humorous discussion, Mulvany will show how to apply these skills from situation to situation--from the negotiation/acquisition of the year to soothing your angry spouse or friend.