Shep Hyken
Moments of Magic!
Shep Hyken, CSP is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic and The Loyal Customer. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty... MORE
Fees & Travel
| Keynote | $15,000 |
| Half Day | $18,000 |
| Full Day | $20,000 |
Shep Hyken travels from St. Louis, Missouri and requires Hotel and Local Ground Transportation (Fee includes Airfare)
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Dear Shep,
Thank you for the wonderful presentation you made at ITLA's 78th Annual Convention and Trade Show in Anaheim last week. Your mixing magic with your oral presentation kept the audience's attention from start to finish.
This was my nineteenth ITLA annual meeting and yours was among the best, if not the best, keynote presentation we have ever had. I think our group, on whole, is difficult to please and they were universal in their praise for you. Your theme of quality customer service complemented the theme established by our out-going president Mitch Rouse which our 1996-97 president, Mark Joseph has vowed to build upon. Your timing and subject matter was suberb.
Thank you again for your time and effort. I wish you continued success.
Alfred Lagasse, Executive Vice President,
International Taxicab and Livery Association
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