- Customer Service and Experience Expert
- National Speakers Association Hall of Famer
- New York Times Best-selling Author
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships ... VIEW MORE
Focus On The Customer - LIVE!
Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked ... View More
You Are The Magic
This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening ... View More
The Amazement Revolution
Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The ... View More
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists
This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your ... View More
- Your mixing magic with your oral presentation kept the audience's attention from start to finish. This was my nineteenth ITLA annual meeting and yours was among the best, if not the best, keynote presentation we have ever had.
- Alfred Lagasse, Executive Vice President - International Taxicab and Livery Association
- Your recent presentation to our Member Service Counselors was nothing short of magical. I continue to hear positive comments from our employees and many have told me it was the best evening they ever had.
- Arthur W. Johnson, VP Sales and Marketing - AAA
- Dear Shep, Wow! Talk about exeeding our expectations! Your presentation at our Energizer Saddlebrook national sales meeting in Tampa was an unqualified success. Thanks for energizing our group and thereby making this sales conference one of the best ever.
- Michael C. Irvine, MCI - Energizer