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Shep Hyken

Shep Hyken, Customer Service NSB, customer service, Customer Relationships Shep Hyken, Customer Service NSB, customer service, Customer Relationships
Shep Hyken Videos View All
Shep Hyken: Speaking Reel
Shep Hyken: Moments of Magic
Shep Hyken: The Loyal Customer

Shep Hyken

Customer Service and Experience Expert - New York Times Bestselling Author

Expertise
Speaker Fee Details
Travels From
St. Louis, Missouri, United States
About Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of ...

Shep Hyken Speech Topics View All

Focus On The Customer - LIVE!

Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, ...

You Are The Magic

This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’ ...

The Amazement Revolution

Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee ...

Latest Book

The Cult of the Customer by Shep Hyken
5 books Available View All

Your mixing magic with your oral presentation kept the audience's attention from start to finish. This was my nineteenth ITLA annual meeting and yours was among the best, if not the best, keynote presentation we have ever had.

Alfred Lagasse, Executive Vice President - International Taxicab and Livery Association

Your recent presentation to our Member Service Counselors was nothing short of magical. I continue to hear positive comments from our employees and many have told me it was the best evening they ever had.

Arthur W. Johnson, VP Sales and Marketing - AAA

Dear Shep, Wow! Talk about exeeding our expectations! Your presentation at our Energizer Saddlebrook national sales meeting in Tampa was an unqualified success. Thanks for energizing our group and thereby making this sales conference one of the best ever.

Michael C. Irvine, MCI - Energizer
3 speaker reviews for Shep Hyken View All

Shep Hyken Blog View All

3 Quick Questions with Shep Hyken: Holiday Shopping Edition

3 Quick Questions with Shep Hyken, the author of The Amazement Revolution. BRIAN:Hi, Shep, here's the deal- I email a question to you, you respond, I repeat, for a total of three questions. ...