Successful organizations have one thing in common, central focus: customers. Whether it be a business, a professional practice or a government agency, success comes to those, and only those, who are obsessed with looking after customers. Based on his best-selling book Raving Fans, coauthored with Ken Blanchard, Sheldon's program focuses on three critical steps for developing ;raving fans; and loyal customers.

This uplifting and inspirational presentation is based on GUNG HO!, Sheldon Bowels' latest best-selling book coauthored Ken Blanchard. Based on Indian folklore and nature, Sheldon will share three simple truths that offer foolproof management tools to increase productivity in the workplace. Sheldon will show you how to energize your employees with THE SPIRIT OF THE SQUIRREL-Worthwhile Work, THE WAY OF THE BEAVER-In Control of Achieving the Goal, and THE GIFT OF THE GOOSE- Cheering Each Other On. Sheldon is sure to turn on the people in your organization and help you stay on top in today's ultra-competitive global marketplace.