Sheila Murray Bethel, Ph.D.

Recognized as One of the 21 Top Speakers for the 21st Century

Sheila Murray Bethel, PhD, CPAE - Dr. Sheila Murray Bethel helps organizations maximize human resources, solve people problems and increase bottom line results. Business savvy and people smart, she understands how to help people be their best and what it takes to make a business work. Sheila is a successful entrepreneur, best selling ... Read more

Videos

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Reviews

"You sure did your 'homework' to relate it to our industry and our company. That really made it effective for the management and non-management teams."

R.D.Beard Area Vice President, AT&T

"Great, high-energy presentation - Excellent - Inspirational - Timely and to the point."

Sharon Colwell CAE, Director Dept. of Dental Society Services; American Dental Association

"Thank you for your complete involvement in the conference, taking the time and making the effort to thoroughly understand the firm, our goals and objectives. Virtually everyone rated your presentation as excellent."

Thomas Turck Managing Director, Price Waterhouse

Speech Topics

Customer Focus Completes Your Brand

Customer focus completes your brand because it keeps the promise you make to your customers. Since technology is continually changing how you promote your brand, serve your customers, meet their expectations and stay competitive you need to continually reassess, reinvent and rejuvenate your service initiatives. Questions such as; how do you add value to each customer interaction, what is your branding promise and are you keeping it, and how do you engage your entire team in completing your branding position, will keep the spotlight on the critical business issues (CBI's) that increase your bottom line and build your brand.

Developing the Leader Within

How has leadership changed in the 21st Century? What qualities do you need to be a successful leader—one who can build a strong organization? How do you attract, inspire and retain first-rate people? As a developing leader you'll benefit as Sheila helps you clarify the answers to these and other critical leadership challenges. You'll gain valuable insights from her unique skill of asking insightful questions that will give you a fresh look at what works, what doesn't and why.

How to Accept, Handle and Thrive on Change

Sheila's background in the behavioral sciences, her in-depth business experience, and a life filled with extraordinary change all give her the ability to deliver common sense how-to's, designed to help you accept, handle, and thrive on change. Her message will leave you energized, inspired, and excited about your future.

LeaderShift—Making A Difference In Our Constantly Changing World

The world has shifted dramatically. To succeed in our fast changing, highly competitive global marketplace requires new ways of acting and thinking. Your skills and talents as "a change-master leader" are being challenged as never before. Your legacy as a leader is about setting the example of personal adaptability and willingness to change. Then the messages your example sends will be the basis to guide others through uncertainty, ambiguity and even chaos.

Leading Under Pressure...and Making A Difference!

When the pressure is on you must be at your very best. Your ability to focus on the strongest leadership qualities that guide, encourage and inspire others is what will get you through difficult times. Sheila will help you focus on the guiding philosophies and skill sets you need to build people and organizations in times of pressure. Being a leader who can stand the test of time, one who can act quickly and decisively while helping followers keep the situation in perspective is a rare gift that you can develop.

Nothing Sells Like Unforgettable Customer Service!

"Service is an attitude, not a department." When you change the mind-set from simply "customer service" to the all-powerful "total customer focus" you make the quantum leap into the realm of world-class service. Sheila will help you spotlight the powerful concepts and actions you need to attract and keep happy long term customers who are ambassadors of goodwill, spreading the word about you and your organization.

Success Spoken Here, Unleash The Magic Within

You already posses the qualities to be a happy high achiever. Let Sheila help you define them and put them to work. You'll be excited as you enlarge and enhance the language, actions, and skills that unlock your unique potential. Travel the road to your own personal greatness by building your self-confidence, competence, and self-esteem.

The Message, The Messenger and The Magic

Competence is directly related to confidence. To help you increase your confidence, you will learn to identify, develop and present your ideas in a timely informative and entertaining manner.

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