ROSS SHAFER is a SIX-TIME Emmy Winning Comedian, Writer, and TV Host who in l994, turned his energies and enthusiasm toward the corporate & association world. As a lifelong student of human behavior, Ross has written and produced (14) Human Resource training films on customer service, motivation, and leadership. His ability as a master performer quickly propelled him as a highly demanded corporate and association Keynote speaker.

With a fearless perspective, Ross challenges audiences to be wary, "You can't solve unconventional problems with conventional wisdom."

To that end, Ross has authored NOBODY MOVED YOUR CHEESE!, THE CUSTOMER SHOUTS BACK!, CUSTOMER EMPATHY, ARE YOU RELEVANT? (12 Reasons Smart Organizations Thrive in ANY Economy) and his brand new book, GRAB MORE MARKET SHARE (How to Wrangle Business Away from Your Lazy Competitors). BUT, he is most proud of his bestselling cookbook... COOK- LIKE -A -STUD; 38 recipes men can prepare in the garage... using their own tools! No wonder his friend, Jay Leno says, "Finally, a motivational speaker without the speech!"