Robert Spector

Robert Spector

  • Creator of "The Nordstrom Way"
  • Founder of Robert Spector Consulting
  • Best-Selling Author of "The Nordstrom Way

Robert Spector is an international bestselling author, speaker and consultant who has worked with numerous Fortune 500 companies worldwide. A recognized authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom's commitment to customer service, which he coined The Nordstrom Way. Over the past 30 years, he has written ... VIEW MORE

Speaker Media

The Nordstrom Way
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Speech Topics
  • The Ultimate Customer Experience Keynote Program

    Robert Spector’s dynamic and engaging keynote program explains (in story form) the principles! of the world-class ... View More

  • Creating Great Customer Experiences

    To create the ultimate customer experience, you must view your business through the eyes of your customer. Would you ... View More

  • The Nordstrom Way Principles of Customer Service Excellence

    Through vivid storytelling and examples, Robert takes the audience on a tour of the 10 principles that comprise The ... View More

  • Multi-Channel Touchpoints

    Today’s customers want companies to know them – their preferences, their purchases, their history, and their credit ... View More

Text Reviews
  • Robert, you understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
  • Catherine T. Celestin - Pfizer Pharmaceuticals Group
  • I wanted to personally take a moment to express my gratitude for your excellent presentation. Your inside information on the Nordstrom family, as well as the company, was a great balance to our high-technology focus.
  • J. D. Power III - J.D. Power & Associates
  • Your presentation was right on target. It helped our retailers focus and build on their strengths. Your delivery and supporting visuals were excellent. You engaged our retailers with examples from outstanding performers. They could relate to the stories.
  • Linda Nodello - Canadian Hardware & Building Materials S
Keynote $15,500.00
Robert Spector travels from Seattle, WA and requires First class for 1

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