Robert Spector
Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"
Robert Spector is best known for writing the international bestseller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company" - the first and only up close and personal look at how this company became the national standard of customer service. Robert is the only journalist ever given total access to the inner workings of the Nordstrom culture. "The Nordstrom Way" spent 17... MORE
Fees & Travel
| Webinar | $7,500 |
| Keynote | $14,500 |
Robert Spector travels from Seattle, Washington and requires First class for 1
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Robert, you understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
Catherine T. Celestin,
Pfizer Pharmaceuticals Group
Programs include:
"Lessons From The Nordstrom Way" "Amazon.com: The Untold Story" Customer Service A Through N: Lessons from Amazon.com and Nordstrom Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses... MORE
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