- Creator of "The Nordstrom Way"
- Founder of Robert Spector Consulting
- Best-Selling Author of "The Nordstrom Way
Robert Spector is an international bestselling author, speaker and consultant who has worked with numerous Fortune 500 companies worldwide. A recognized authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom's commitment to customer service, which he coined The Nordstrom Way. Over the past 30 years, he has written ... VIEW MORE
The Ultimate Customer Experience Keynote Program
Robert Spector’s dynamic and engaging keynote program explains (in story form) the principles! of the world-class ... View More
Creating Great Customer Experiences
To create the ultimate customer experience, you must view your business through the eyes of your customer. Would you ... View More
The Nordstrom Way Principles of Customer Service Excellence
Through vivid storytelling and examples, Robert takes the audience on a tour of the 10 principles that comprise The ... View More
Today’s customers want companies to know them – their preferences, their purchases, their history, and their credit ... View More
- Robert, you understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
- Catherine T. Celestin - Pfizer Pharmaceuticals Group
- I wanted to personally take a moment to express my gratitude for your excellent presentation. Your inside information on the Nordstrom family, as well as the company, was a great balance to our high-technology focus.
- J. D. Power III - J.D. Power & Associates
- Your presentation was right on target. It helped our retailers focus and build on their strengths. Your delivery and supporting visuals were excellent. You engaged our retailers with examples from outstanding performers. They could relate to the stories.
- Linda Nodello - Canadian Hardware & Building Materials S