Robert Richman

Robert Richman, former Culture Strategist for Zappos.com, spent years teaching companies how to develop strong culture and service. He put together a step-by-step guide (The Culture Blueprint, coming out this fall) to develop culture at any organization. “It takes a lot of commitment and dedication. Sometimes it takes years. So I became obsessed with how change could happen fast, with high impact, with few resources, at every level. I found it in hacking.” Robert discovered how the principles of hacking can be applied to culture. Even if you have no experience with code, you can learn how to be a culture hacker and create shifts, immediately.

Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com, then shares the science behind why they work so well. Once you learn the secrets behind how values work, Robert then takes the group through a process of becoming familiar with their own core values. Lastly, Robert leaves the group with a process to use in discovering and then implementing the values across the organization.

Engaged employees are productive, efficient, have a great time, and stay for decades. This means low turnover, and highly motivated employees you don’t have to micro manage. Robert shares his experiences from Zappos (A company that became the #6 Best Place to Work in America). He then shares the key to how engagement works and gives the audience a model they can use to immediately create their own engagement programs that can be implemented right when they return to the office.