Mimi Donaldson

From the book Bless Your Stress: It Means You’re Still Alive!
 Discover the Signs of The WAR Within: Worry – Anger – Resentment
 Learn How To Gain Control Before You Blow The Deal
 Opt For Alternative Positive Actions

The four essential actions to get results through people.
--Manage your employees, your boss, the plumber, even your teenager.
--Delegate clearly, motivate with purpose, supply the tools, and give feedback.

To make your time yours, we must communicate to others our goals and priorities.
-- Say "no" to potential time-wasters.
-- Beat procrastination when it rears its ugly head.
-- Handle crises

Public speaking is our number one fear...death is number 5.
-- Address groups with confidence and skill.
-- Convert nervousness to positive energy.
-- Organize material and field questions with grace and control.

Gain the competitive edge to gain customers for life.
-- Learn when to talk and when to listen.
-- Effective questioning and verifying techniques.
-- How to be courteous under pressure.

Guarantee customer satisfaction on the phone.
-- Develop listening skills and questioning techniques.
-- Handle requests and complaints effectively.
-- Reduce on-the-job stress.

Make one of the most important changes in your life.
-- How to be assertive without being aggressive
-- How to say "no" when appropriate.
-- Request assistance and information, express opinions.

Recognize your role as a leader who leads, motivates, and gets results.
-- Handle difficult situations and people.
-- Satisfy the internal customer with empathy, feedback and control.

Manage meetings that are attended with enthusiasm and participation.
-- Define goals and establish roles.
-- Handle monopolizers, interrupters and other obstacles.

An action plan to take control of your career.
-- A six-point map to get you where you want to go.
-- How to get going when you don't "feel" like it.

The most valuable information women will ever need.
--Recognize the value of mentors and mental strength.
-- Avoid the seven deadly sins.

Write clear, concise, and effective business communications.
-- State your purpose clearly and early.
-- Sure-fire strategies for organizing, revising, and editing.

Mimi uses the ultimate team game to highlight motivational and teambuilding principles that are crucial in today’s hard-fought personal and professional success.
- The intention to get to a certain place makes you unstoppable, and your action causes the impossible to become possible.
- Time of possession is everything – the clock is the key.
- Defense wins championships.
- When the whistle blows, the play is over.

In this practical, extremely humorous, female friendly presentation, Mimi shares the secrets of capitalizing on opportunity and intention, so you can become the ultimate coach for yourself and your team.