Matt Dixon

Matt Dixon, Branding, Business, Consumer Trends, Change, Customer Service, Relationships, Sales NSB, branding, business, Growth, change, Consumer Trends, customer, relationship, sales Matt Dixon, Branding, Business, Consumer Trends, Change, Customer Service, Relationships, Sales NSB, branding, business, Growth, change, Consumer Trends, customer, relationship, sales

Matt Dixon Bio

Matthew Dixon is an executive director with CEB's sales and marketing practice. In this capacity, he has management responsibility for CEB Sales Leadership Council and CEB Customer Contact Council, which together serve more than 1,000 sales and customer service organizations globally.

During his time at CEB, Matt has overseen dozens of original quantitative and qualitative research studies of customer service and sales and has presented to hundreds of senior executives and management teams around the world, including those of many Fortune 500 companies, on issues ranging from customer service strategy to sales productivity. In addition to The Challenger Sale, his work has been published in the Harvard Business Review ("Stop Trying to Delight Your Customers," July-August 2010 and "The End of Solution Sales", July-August 2012). He is also a frequent contributor on sales and customer service topics in a variety of publications, including the Harvard Business Review's blog.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh where he did research on multinational sourcing and technology transfer in the aerospace industry. As part of his research, Matt conducted field research in Japan, China and South Korea. Matt completed his undergraduate work at Mount Saint Mary's University in Emmitsburg, Maryland, where he graduated summa cum laude. He currently resides outside Washington, DC in Silver Spring, Maryland with his wife and four children. In his spare time, he enjoys training for and competing in triathlons.