The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

The basis for Mark Sanborn's International Bestselling, The Fred Factor, this presentation will reveal the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact this is the speech.

You Don't Need a Title to Be a Leader

Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

The Encore Effect: How to Give a Remarkable Performance

A remarkable performance on stage commands an encore. The Encore Effect—Mark's latest, high impact presentation—teaches you how to achieve the kind of extraordinary performance on the job that leave your customers, colleagues and community clamoring for more. Mark Sanborn's latest book, The Encore Effect: How to Give a Remarkable Performance in Anything You Do will be released by Random House, September 2008.

High Impact Leadership

Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

The Ten Commandments of Customer Service

Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.