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Reviews

"Thank you for providing an inspiring and entertaining evening for our Fisher Scientific Customer Service management team! My week long meeting wrapped up today and I wanted to share some great feedback with you. Principles you highlighted made a profound impact on several members of my team. Your stories were funny, entertaining, and correlated very well to our exciting initiatives for 2004. Again, thank you!"

Angela Blackburn Fisher Scientific

"You had me in the palm of your hand... I was enthralled by your presentation... I was inspired, and I learned a few things I can apply right here in Columbia S.C."

Beverly Shelley SC Dept of Parks, Recreation & Tourism

"You have the remarkable and uncommon ability to use your natural skills in humor and drama to clearly convey the more serious parts of your presentation. You entertained us, but you also used the fact that you'd gotten our attention to drive home key concepts in your presentation. That's a rare skill-you were astonishingly good!"

Elizabeth Lane Lawley PhD Rochester Institute of Technology

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Speech Topics

Bring Yourself to Work

Every employer has the right to expect its partners and employees to be FULLY PRESENT while performing their "roles." Many people in the workforce ultimately ask themselves, WHAT'S IN IT FOR ME? This talk stresses that in the workplace, as in life, INVESTING OF YOURSELF IS THE SAME AS INVESTING IN YOURSELF! Every service transaction is an opportunity to create a "Magic Moment" for both customer and employee. It's easy to get caught up in details. Too many good employees and companies get so wrapped up in their TASKS that they forget what their JOB is. You get a daily matrix that can be used by any "Cast Member" to keep themselves focused on providing excellence to the moment at hand, and how to keep their "eye on the job."

Consulting Services

How to Create the Happiest Workplace on Earth

Ever wonder how a company like Disney maintains "Service Excellence" on a daily basis? Discover some of the techniques and themes used to train and motivate thousands of Disney "cast members" annually. Based on over ten years of experience as a Disney Traditions "Professor," this talk is particularly aimed at keeping every employee "Emotionally Connected" to their purpose. You will see the power of GOAL FUSION between you and every member of your team.
Even "backstage performers" from such hardworking areas as foods, custodial and housekeeping must understand their link to the goals and objectives of their employer. This presentation stresses the alliance between employees both seen and unseen. This talk is often utilized by organizations that ask the very most of their service employees whose rewards are not always obvious in the short term.

There's No Business Like Show Business

EVERYTHING SPEAKS. Whether you're a food service professional or a pediatrician, virtually every vocation requires a "performance technique!"
Any business, like any venture of showmanship must ask: WHAT DO WE LOOK LIKE? WHAT DO WE SOUND LIKE? WHAT DO WE FEEL LIKE?
For over 30 years, Louis has appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies just to name a few. They are all the same business! Virtually every transaction your company makes is telling a story whether you realize it or not. WHY NOT USE THIS TO YOUR ADVANTAGE?