Lisa Ford
Author of How To Give Exceptional Customer Service
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling... MORE
Fees & Travel
| Keynote (up to 90 minutes | $8,500 |
| Half-day | $10,500 |
| Full Day Rate | $12,500 |
Lisa Ford travels from Atlanta, Georgia and requires $1,900 Flat Travel Payment, plus Hotel Accommodations
"Once again, you were the overwhelming favorite of the conference?higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener."
Lynne Hellmer,Open Lines Conference Director,
University of Illinois
Why Customer Service Is NOT Enough
This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged fidelity to its customers but few have implemented... MORE
Extreme Customer Service
Today's competitive advantage means going to the edge and extreme in superior service delivery. Customers want to be "wowed" by your products, services and people. This session covers six ways to rethink... MORE
Exceptional Customer Service
Your employees and their customer service skills may be the only thing that differentiates you from the competition. This seminar is for front-line employees who do the daily demanding job of serving... MORE
Create A Service Focused Team
Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service... MORE
How to Lead a Team
The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will set your team apart from the rest. The ideas covered... MORE
Customers as Partners: Build Loyalty and Repeat Business
Customer retention must be a key strategy for your business. Keeping customers means increased profits. This session is about creating partnerships to get customers to love you and to continue to choose... MORE
Everyday Excellence
The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and you team. This session covers... MORE
Change Works
Everyone is aware of the pressures of this fast changing world. Some people are able to adapt a little faster and easier to this new environment. Learning the right strategies and attitudes can help... MORE
Personal Communication Power
The common denominator for success is the ability to communicate skillfully. This session will take a look at your current habits and replace ineffective ones with communication that is clear, direct... MORE
