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Lisa Ford

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Featured Videos View All
Lisa Ford: Could You Be This Wrong
Leaders Must Lead It
Lisa Ford: Adding People to the Product

Lisa Ford

Author of How To Give Exceptional Customer Service

Speaker Fee Details
Travels From
Atlanta, GA, US
About Lisa Ford

Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a ...

Featured Speech Topics View All

Why Customer Service Is NOT Enough

This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged fidelity to its customers but few have implemented actions ...

Extreme Customer Service

Today's competitive advantage means going to the edge and extreme in superior service delivery. Customers want to be "wowed" by your products, services and people. This session covers six ways to rethink your ...

Exceptional Customer Service

Your employees and their customer service skills may be the only thing that differentiates you from the competition. This seminar is for front-line employees who do the daily demanding job of serving more ...

Latest Book

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation by Lisa Ford
1 book Available View All

Once again, you were the overwhelming favorite of the conference, higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener.

Lynne Hellmer,Open Lines Conference Director - University of Illinois

"It was the best conference--Red Cross or other wise--that I've ever been to. If this doesn't inspire our staff, nothing ever will." "Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute."

Mahla Swinford,Director Communications - American Red Cross

You work CHEAP! You should be charging twice that amount. Your presentation was probably the very best we have ever had.

Mickey Nugent,Vice President of Operations - Southern Farm Bureau

It's a shame you do what you do so well . . . and get paid to do it . . . and have such fun . . . that is almost immoral. You truly are a professional."

Neal Skeeters,Vice President - The Equitable

I never fully imagined that anyone could capture the complete attention of such a diverse group but somehow you did. I was amazed at how engaged they all were and I must say they are still talking about their three hours with you.

George H. Hellen, Resident District Manager - Aramark Campus Services - New York University

Thanks for joining us in KC. Your part was a highlight of the day! I really appreciate your energy and passion. Your piece resonated more than a video or PowerPoint could ever do.

Verizon Wireless
6 speaker reviews View All

Lisa's Feed View All

Customer Service and the Simple Stuff

Every organization has a chance to deliver a positive customer experience. That experience has many starting points and touchpoints along the customer interaction. Each touchpoint will affect the customer's perception of your business and even their loyalty. To remain competitive, take a look at the ...