Lisa Ford NSB

Lisa Ford

  • Author
  • Customer Service Specialist
  • National Speakers Association Hall of Famer

Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, ... VIEW MORE

Speaker Media

Lisa Ford: Could You Be This Wrong
Leaders Must Lead It
Lisa Ford: Adding People to the Product
Speech Topics
  • Why Customer Service Is NOT Enough

    This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, ... View More

  • Extreme Customer Service

    Today's competitive advantage means going to the edge and extreme in superior service delivery. Customers want to be ... View More

  • Exceptional Customer Service

    Your employees and their customer service skills may be the only thing that differentiates you from the competition. This ... View More

  • Create A Service Focused Team

    Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and ... View More

Text Reviews
  • Once again, you were the overwhelming favorite of the conference, higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener.
  • Lynne Hellmer,Open Lines Conference Director - University of Illinois
  • "It was the best conference—Red Cross or other wise—that I've ever been to. If this doesn't inspire our staff, nothing ever will." "Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute."
  • Mahla Swinford,Director Communications - American Red Cross
  • You work CHEAP! You should be charging twice that amount. Your presentation was probably the very best we have ever had.
  • Mickey Nugent,Vice President of Operations - Southern Farm Bureau

Lisa's Blog

Customer Service and the Simple Stuff...
Every organization has a chance to deliver a positive customer experience. That experience has many starting points and touchpo...

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Lisa Ford travels from Atlanta, GA and requires $2,000 Flat Travel Payment, plus Hotel Accommodations & Ground

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