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Reviews

Jeanne Bliss is a powerhouse when it comes to driving customer focus. It?s in her bones. She has an uncanny ability to cut across an organization and support leaders in the quest to drive the operation of the company toward strong and powerful customer relationships.

Gary Comer Founder, Lands' End

Talking about customer success is one thing; having it in your DNA is another. Jeanne Bliss provides refreshing and needed advice for organizations who say they?ve committed to customer loyalty but don?t seem to make any progress.

Wim Elfrink Senior Vice President, Customer Advocacy, Cisco Systems Inc.

The concentration of customer care in a single C-level authority is an emerging discipline of the early 2000 decade?but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic value-add.

Mack Hanan Best-Selling Author, Consultative Selling

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Books

Speech Topics

KEYNOTE: Make Your DNA Revolve Around Customers: Connecting Your Company for Customer Growth!

Companies who emotionally connect with customers deliver a memory so strong and powerful in their customers mind that they go way past just remembering it…to desiring to have it again. And that’s the “cha-ching” that leads to customer profitability.

Becoming a ‘Customer’ Company – How to Get There.

Marketing does one thing. Sales does another and Operations yet another. And the frontline has to figure out how to connect all the pieces for the customer.
Walk the halls of your company and ask ten people what your purpose with customers is: no doubt you’ll get ten different answers.

Jeanne Bliss puts her 25 years as customer leader in the real-world of corporations to debunk what’s happening in business that puts customers at the bottom of the heap and not at the top of the priority list. And then she immediately helps to reverse the process.
In her fast paced, funny because it’s true and action-packed keynotes, audiences practical advice and actions to take as soon as they get back. They participate in exploring the ‘dance of the silos,’ how we force customers to use ‘organizational navigation devices’ to do business with us and how we’ve actually programmed behavior that works against them.

Laugh at the reality of the truth and breath a sigh of relief learning what can be done about it. Most importantly walk away with hope on how to connect your company for customer growth!

WORKSHOP: Make Your DNA Revolve Around Customers: Connecting Your Company for Customer Growth!

Define Your Purpose and Performance with Customers

Get Ready to Execute So You Can Differentiate and Deliver!

This 4-5 hour workshop teaches you how to tear down the operational handcuffs that prevent your company from
thinking “experience” instead of silo-based operational execution. Get a step-by-step roadmap for crafting memorable experiences that create desire for your brand.

Often used to get leadership on the same page, this workshop puts leaders quickly into groups for discussion of current customer performance. The group moves on to understanding what value needs to be delivered to customers and where differentiation should occur. A common language set is started for defining the customer experience, and the organization is armed with tools for advancing the work throughout the company. This workshop is described by many experiencing it as a “watershed” meeting, where leaders uniformly got on board.

This workshop is equally successful in a business-business operation as well as in a business-consumer operation. We have significant results using it to bring franchisors and franchisees together in developing a common platform for customer experience delivery.

This workshop arms you with a strategy for navigating your corporate machine, the tools to drive the customer agenda ahead, humorous anecdotes to keep your spirit up, and a customized action plan for your organization. Workshop participants will receive practical tools and insights and an understanding of the organizational mindset that must exist for success. The workshop will help you to examine and evaluate the fundamentals necessary for driving a customer agenda for your organization, including:

1. Your Organization’s Cultural &
Leadership Readiness For Change. 2. Organizational Structures and Models for Driving Change.
3. The Core of Power & Competency in Your Organization.
4. Evaluating & Crafting a Strategy To Work For Your Company.