- President of LeadSmart, Inc
- Southwest Airlines Customer Service Training
- Author of 'Culturetopia' and 'Servicetopia'
Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, Jason Young was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason Young separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services specializing in culture, leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason Young shares his vision in developing successful corporate cultures with forward-thinking companies, including Starbucks, IHOP, Radio Shack and Tyson Foods, to name just a few. He has even returned to his old turf--Southwest Airlines--to extend his knowledge as a corporate training consultant in the leadership development area once again. Jason has captured his philosophy of creating high performance cultures in his books, The Culturetopia Effect and Servicetopia.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason Young offers insight and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types--from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason Young's keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.