- President of LeadSmart, Inc
- Southwest Airlines Customer Service Training
- Author of 'Culturetopia' and 'Servicetopia'
Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, Jason Young was a key driver in ... VIEW MORE
Lead Smart -- High Performance Leadership
Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing ... View More
The Southwest Effect -- Successful Practices of a Market Leader
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and ... View More
Culturetopia: The ultimate high-performance workplace
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 ... View More
Servicetopia: The Ultimate Customer Service Experience
In this keynote, Jason Young explains how a company can deliver a transformational service experience — Servicetopia — ... View More
- I was very impressed with Jason's insightful ability to immediately apply the current issues within our company to his excellent presentation. It was a huge success.
- Dan Lohr - Regional President
- Jason Young is indeed a rare breed when it comes to developing leaders. His practical yet effective approach is highly contagious and will ignite any organization with long-term, positive, measureable benefits.
- Jim Wimberly, COO & Executive Vice President - Southwest Airlines
- Jason's motivational style was entertaining & educational. The group left the meeting fully energized & excited to be providing leadership that will create an associate-driven, high-performing, customer-focused environment within the healthcare business.
- John H. Jeter, M.D., President & CEO - Hays Medical Center