Thank you for the presentations you gave. You skillfully blended your presentation with small group table discussions, enabling all participants to get involved. Your pre-program interviews kept the focus on topics we needed to address.
David Lowe, CEO, Chairman of the Board - ADAC Laboratories
Doug's presentation provided a final note as attendees headed home. He came through with flying colors. I recommend him to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service.
Michael H. Cox, Colonel, - United States Air Force
The employees and management of the Pebble Beach Resorts thank you for "exceeding our expectations." Your Guest Relations program has truly broadened our employees' understanding and expertise in the field of service and exceeding customer satisfaction.
Susan C. Merfeld, Personnel Director - The Pebble Beach Resorts
"The issues, exercises and case studies covered in the book The Changing Face of Today's Customer are relevant in today's multicultural business environment. Doug's book targets an important issue that many companies face now and will face more in the future. His book opened my eyes to the need to conduct focus groups, customer interviews and additional research to identify what our customers expect."
American Honda Motor Company
I wanted to personally let you know how incredible your program was for our participants. When asked how willing are you to recommend this program, ALL of our participants gave you the top score. Our boss was only supposed to stay for the first 10-15 minutes but your content so registered with her she made the choice to stay. That's how powerful you were in delivering the right message in a compelling way and entertaining fashion.
Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I appreciate the amount of caring and time you placed on this to ensure we hit a home run. I would not be surprised if you get a call to come in for other programs and am thrilled to have been a part of your AT&T story.
SENIOR EXECUTIVE, LEADERSHIP - AT&T
Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!
PRESIDENT & CEO - MERCEDES BENZ