Don Peppers

Don Peppers, Customer Service NSB, business, change, Customer Relationships, customer service, internet, Relationships, Strategy, international, Vision Don Peppers, Customer Service NSB, business, change, Customer Relationships, customer service, internet, Relationships, Strategy, international, Vision
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Don Peppers

Author of Revolutionary Customer Relationship Management Guidebook, "The One to One Future"

Expertise
Speaker Fee Details
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San Francisco, CA, US
About Don Peppers

Recognized for 25 years as one of the world's leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and co-founder, along with Martha Rogers Ph.D., of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on customer experience topics.

Peppers' work routinely examines the business issues that today's global enterprises are ...

. . . please accept my thanks and appreciation for you contribution in creating a successful event. Your professionalism and expertise was very well-received and appreciated by our attendees . . .

Amy McLaughlin, Project Manager - Marketing Automation Conference

Don Peppers demonstrated clear thought leadership in employing CRM to serve the business strategy. Our customers walked out after the seminar w/ new ideas about how analytical & operational CRM should work together to increase long term customer equity.

Jon Page, Vice President, EMEA - Oracle

Don Peppers brings vast experience of the ever-changing CRM marketplace to his presentations. Feedback from our customers was excellent--he remains at the forefront, pushing the boundaries of CRM and his enthusiasm undoubtedly inspired the audience.

Peter Robertshaw, Marketing and Business Development Director - SAP (UK) Limited

Don's keynote presentation delivered exactly what we wanted to achieve with our audience, and met our delegates' critical and discerning expectations. His faculty performance was rated excellent on our assessment scale.

Stefan Borbe, General Manager of Customer Relationship Management - BMW Group

Dear Don, On behalf of FMI and the MealSolutions Commitee, thank you for participating in the session, "We Know You Have a Variety of Meal Solution Options to Choose From...Marketing 1:1 with the Solution-Seeking Consumer" at MealSolutions 98 in Tampa, Florida. Your involvement added tremendous take-home value to the educational component of our program. Your contribution as a participant ensured that the Convention was educational, provocative and that it focused on the critical issues impacting everyone involved in executing a meal solutions program.

Susie A. Wade, Manager of Education - Food Marketing Institute
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