Don Peppers, Customer Service

Don Peppers

Biography

Recognized for 25 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and co-founder, along with Martha Rogers Ph.D., of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on ... VIEW MORE

Speaker Media

Speaker Clip
Video
Speech Topics
  • Trustability: Why You Must, How You Will, and Why Your CFO Will Love It

    A Full-Day Workshop A lot of traditional, widely accepted and perfectly legal business practices just can’t be trusted ... View More

  • How to Improve Consumer Loyalty

    A Full-Day Workshop Customer loyalty is a misunderstood and abused marketing idea that has by now lost nearly all ... View More

  • How to Create Customer Advocates (B2C)

    A Half-Day Workshop Consumers no longer rely principally on advertising to learn about products and services they might ... View More

  • DIGITALLY TRANSFORMED MARKETING AND CX

    • Business Competition, Future Tense Technology is raising customer expectations, and now you’re competing with Amazon, ... View More

Text Reviews
  • . . . please accept my thanks and appreciation for you contribution in creating a successful event. Your professionalism and expertise was very well-received and appreciated by our attendees . . .
  • Amy McLaughlin, Project Manager - Marketing Automation Conference
  • Don Peppers demonstrated clear thought leadership in employing CRM to serve the business strategy. Our customers walked out after the seminar w/ new ideas about how analytical & operational CRM should work together to increase long term customer equity.
  • Jon Page, Vice President, EMEA - Oracle
  • Don Peppers brings vast experience of the ever-changing CRM marketplace to his presentations. Feedback from our customers was excellent—he remains at the forefront, pushing the boundaries of CRM and his enthusiasm undoubtedly inspired the audience.
  • Peter Robertshaw, Marketing and Business Development Director - SAP (UK) Limited

Don's Blog

Trust Pays Off
USAA, The direct-writing insurance company that specializes in handling the auto and property-casualty insurance needs of milit...

Domestic $30,000.00
Satellite Keynote or Webinar $15,000.00
International $30,000.00
Full Day $50,000.00
Don Peppers travels from San Francisco, CA and requires First class for 1

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