The following is from Dennis Snow's blog:
When employee performance issues come up, particularly in regard to customer service behaviors, organizations are quick to send their people off for training in order to fix the problem. Of course, I’m in the business of customer service training, so I’m all for... READ MORE
The following is from Dennis Snow's blog, "Dennis Snow's Service Excellence Blog":
As a leader in the organization, remember that “everything speaks.” Your behavior in front of employees “speaks” about what you truly value, and when words and behaviors don’t align, behaviors... READ MORE
The following is from Dennis Snow's blog, "Dennis Snow's Service Excellence Blog":
One of the magazines I enjoy reading is the Harvard Business Review. While some HBR articles are a bit too academic for my tastes, and many of the writers seem to have an unusual fondness for the word “indeed,” the magazine... READ MORE
