Dennis Snow, Customer Service NSB

Dennis Snow

  • Global Expert on Customer Service
  • Author, Speaker, and Corporate trainer
  • 20 year veteran of The Walt Disney Company

Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating ... VIEW MORE

Speaker Media

Speaking Demo
Speech Topics
  • Lessons From the Mouse: Applying Disney World’s Secrets of Success to Your Organization

    What can you learn from a mouse? When that mouse has been delighting hundreds of millions of people for decades, it ... View More

  • Delivering World-Class Customer Service

    Customers have more choices than ever, with the result that most products and services are increasingly seen as ... View More

  • Leading a Culture of Service Excellence

    In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. ... View More

  • Performance Excellence - The Employee Factor

    The number one reason that customers become disenchanted with an organization is because of employees’ attitudes of ... View More

Text Reviews
  • Never before have I attended a seminar where the speaker took the time to visit with the employees and get a feel for our jobs before the program . . . I truly enjoyed the presentation and I feel it has made a difference in the way I perform my job.
  • Heather Wileaver - Carle Clinic Association program attendee
  • I have seen literally hundreds of speakers over my career and I have to say that your talk was the best I have ever seen. We have been holding the conferences now for eight years, and you were the first standing ovation a speaker has ever received!
  • Chris S. Reynolds - Investment Planning Counsel
  • I consider your presentation the high water mark of 20 years of professional training and conferencing.
  • Tim Quinnan - Florida State University

Dennis's Blog

Is Training the Answer?
The following is from Dennis Snow's blog: When employee performance issues come up, particularly in regard to customer...

Leadership Behaviors - Everything...
The following is from Dennis Snow's blog, "Dennis Snow's Service Excellence Blog": As a leader in the organization, re...

Moon Shots for Management
The following is from Dennis Snow's blog, "Dennis Snow's Service Excellence Blog": One of the magazines I enjoy reading is the...

Keynote $15,000.00
Half Day $18,000.00
Dennis Snow travels from Orlando, FL and requires $1500 travel buyout

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