Dale Henry

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Dale Henry Speech Topics

The Customer is Always Right?
Have you ever had something that was driving you crazy (besides your kids)? Have you every had a problem staring you right in the face until your eyes crossed? Have you wondered why organizations are so consumed with delivering better service but always seem to get worse at every turn? Well, it’s...
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Dealing with the Organizational Wart: Change
For most of us, dealing with change is like having a wart. If it’s somewhere we can’t look at it everyday, we try to forget about it. And if it is somewhere we can see it, we want to get rid of it as soon as possible! Change is the one thing you can count on being constant in a world that never...
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Ethics — Nobody Needs it… Until They Get Caught
This is a must workshop for everyone preparing for management and leadership. It is the misunderstood and most slippery slope of organizational empowerment. No one really gets hurts by twisting the truth a little – right? Everyone wants to do the right thing – right? Nope! We want to do the easy...
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Do You Sizzle or Fizzle? A Recipe for Leadership Country Style
Many believe the road to success belongs to the individual that can make the bottom line boom. This is simply not true. Growing organizations realize that to get to the top floor of success requires you to take the stairs. The future belongs to the listeners, the communicators, and those...
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The Power of TEAM
THE ONLY FOUR LETTER WORD EVERYBODY SHOULD USE Could your organization benefit from a program that would redefine service, leadership, diversity, cultural mergers, communications, and system breakdowns? Does the idea of a presentation that explains the dynamics and mechanics of teaming in a...
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The Drive Attitude
Determination Responsiveness Innovation Vision Effectiveness These words are cornerstones of customer service. In Dr. Dale's program, The Drive Attitude, he explores the necessary components that make up our ability to deliver exemplary customer service. Author, speaker, educator, business owner,...
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The Hootie-Hoo Attitude How To Make The Buck Stop Here, And Have A Real Good Time At It
Networking, Processing, Matrixing, Communicating, and Teaming your way through excellence in Customer Service How do we become better team members? How do we become more valuable to our organization? How do we remove ourselves from the box? How do we build high esteem? During this program, Dr....
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The Sixth Sense
Change is the leading cause of stress in our lives. It causes to loose sleep, become frustrated, and treat others in a way that is contrary to positive team development. Change isn't going away, so our only other option is to learn how to cope. Our sense of humor can aid us in this time of...
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The Power of Humor
Glad to the Bone: Stress is only skin deep, but glad runs all the way to the bone! Maybe as a small child you can remember your Dad stopping at the local gas station and saying, "Fill'er up and check the oil!" In our stressful world, we need to stop occasionally and get filled up with some...
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Sailing The Winds of Change on The Seven C's
Centuries ago when cartographers were rendering maps of the explored world, there was always the unknown. These unexplored lands were always areas of mystery. In the margins of their work-where no one had ever gone-the mapmakers would write, "Beyond this lies dragons!" This simple act set into...
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If You Want NO SHOES and NO SHIRT, Then Give NO SERVICE!
Have you ever had a problem staring you right in the face until your eyes crossed? Have you ever wondered why organizations can't deliver better customer service to those they serve? Well, it's simple. Organizations don't deliver service. People do. In this empowering workshop, Dr. Dale Henry...
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The “ER” Factor When Business Is Down, UP YOURS!
The hospitality industry all over the world has found itself scrambling since 9/11. Serving to our full potential will always be an issue for those who excel in tourism. During the sports season, athletes become champions with great performances. However, the season did not make them great—the...
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If At First You Don’t Succeed Well - Bless Your Heart
We all make choices as to how we deal with people. If given the option, we want our associates to be happy- optimistic - problem solvers with everyone they meet. Right! So why is it that the number one problem in customer service, leadership, and teaming is so difficult to analyze? It is because...
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