Dale Henry

THE ONLY FOUR LETTER WORD EVERYBODY SHOULD USE

Could your organization benefit from a program that would redefine service, leadership, diversity, cultural mergers, communications, and system breakdowns? Does the idea of a presentation that explains the dynamics and mechanics of teaming in a common sense fashion appeal to you and your coworkers? What if you could have all this in a light and lively program with a healthy mix of laughter and energy? Sound impossible? Too good to be true? Well, it's not! Dr. Dale Henry dismantles the teaming process enabling your team members to understand how to:

• Establish continuity through group diversity
• Construct teams that deliver "Just In Time" Customer Service
• Build a leadership mentality among all its members
• Enable the strength of the individual to contribute to the strength of the team
• Co-ordinate and incorporate new ideas from outside sources
• Just flat out understand why we can get along with some and can't get along with others

Dale's unique presentation style has allowed him to capture the essence of teaming and transfer it to the heart of individual members. From conference rooms to banquet rooms, Dr. Dale's message of excellence and team co-ordination hits the target every time!

Determination
Responsiveness
Innovation
Vision
Effectiveness

These words are cornerstones of customer service. In Dr. Dale's program, The Drive Attitude, he explores the necessary components that make up our ability to deliver exemplary customer service. Author, speaker, educator, business owner, and entrepreneur-Dale understands the importance of delivering customer service that creates new business and keeps valued customers coming back.

Through humorous anecdotes and stories, Dr. Dale delivers timely lessons in servanthood while allowing the audience to laugh and learn in a contagious environment. This entertaining process is what Dr. Dale calls "edutrainment." It helps the learner focus on the essential elements of customer satisfaction while stimulating them to want to learn more!

During this program, attendees will learn how to:

• Be Determined and Dedicated in offering service that builds long-term customer relationships.
• Be Responsive instead of Reactive to customer needs.
• Be Innovative in service delivery alternatives.
• Create new Vision and directions through positive prospecting.
• Effectively deal with and dazzle the customer with individual service delivery.

Networking, Processing, Matrixing, Communicating, and Teaming your way through excellence in Customer Service

How do we become better team members? How do we become more valuable to our organization? How do we remove ourselves from the box? How do we build high esteem? During this program, Dr. Dale Henry will lead you through the maze of obstacles that constantly slow our journey to becoming the best that we can be. It all depends upon attitude. It's the single most driving force in the universe for getting where we want to go. Everyone wants to be a valuable commodity and the "Hootie-Hoo" Attitude will supply you with the necessary tools to break down our own self-imposed obstacles revealing the value within us all.

Course Description
This course is designed to help the participant to more effectively team, communicate, counsel, and serve the customer's needs in times of limited resources.
• Prioritizing and transforming individuals into team members.
• Recognizing change and adjusting to its effects.
• Individualizing our communication processes.
• Zinging the customer with brilliance.
• Energizing our work style and becoming service minded.

Objectives of the Course
Upon the completion of the course, students will achieve the following objectives:

• Establish a more user-friendly work style.
• Develop an understanding of team motivators.
• Demonstrate the ability to lead instead of manage resources.
• Establish service as a foundation for team building.
• Understand the importance of where we fit in the organization.
• Establish a higher level of excellence within the organization through service.

Change is the leading cause of stress in our lives. It causes to loose sleep, become frustrated, and treat others in a way that is contrary to positive team development. Change isn't going away, so our only other option is to learn how to cope.

Our sense of humor can aid us in this time of transition and frustration. It enables us to:

• Be more healthful.
• Be understanding.
• Be motivated. Be other's centered.
• Check our reserves in times of change.

Dr. Dale's unique style of entertainment allows him to help his audiences understand the positive role humor plays in becoming more balanced. From students to corporate leaders, over 500,000 people have heard and applauded Dr. Dale's inspirational messages.

Glad to the Bone: Stress is only skin deep, but glad runs all the way to the bone!

Maybe as a small child you can remember your Dad stopping at the local gas station and saying, "Fill'er up and check the oil!" In our stressful world, we need to stop occasionally and get filled up with some anti-stressing fun and have our minds' mental oil checked. On average, we take better care of our cars than we do ourselves. In "Glad to the Bone," Dr. Henry gives us some maintenance tips on the five R's of good mental health:

• RELAX: Do a little daily upkeep. It's a lot less expensive than a complete overhaul.
• RECESS: Stop and go driving is tough. Pull it over to the side of the road and spend a little time playing and having fun.
• RESERVE: Check your fluid levels. Take the time to take care of yourself and spend more time with those you love.
• RECOGNIZE: A good map will help you get to where you want to go. Reflect on your past and plan for your future.
• RELEASE: Don't drive with your parking brake on. Build a friendship with someone you can trust to help you with daily stress maintenance.

Dr. Henry has helped hundreds of thousands of people to stop and recapture the joy of laughter. Philosopher, writer, humorist, trainer, and speaker, Dr. Dale understands how to frame common sense philosophy into solid applicable skills. Now, sit back, and get you funny bone all limbered up as Dr. Henry helps us become Glad to the Bone!

Centuries ago when cartographers were rendering maps of the explored world, there was always the unknown. These unexplored lands were always areas of mystery. In the margins of their work-where no one had ever gone-the mapmakers would write, "Beyond this lies dragons!" This simple act set into place a negative mindset that was to be duplicated throughout history. Simply put, "Change is bad, known is good." During this program, Dr. Dale Henry will examine the seven obstacles that control our fear of change and the unknown.

This course is designed to aid the participant to move effectively work in an environment of change and transition by:

1. Challenging us to explore emerging markets of opportunity.
2. Coping with customer diversity.
3. Calibrating outdated service delivery systems.
4. Creating positive energy in leadership.
5. Communicating more effectively.
6. Cycling your environment from negative to positive.
Commissioning and empowering work teams.

Have you ever had a problem staring you right in the face until your eyes crossed? Have you ever wondered why organizations can't deliver better customer service to those they serve? Well, it's simple. Organizations don't deliver service. People do. In this empowering workshop, Dr. Dale Henry will explore how to learn from your mistakes, the real value of service, the hidden power of "one," and service's real role in business success.

The hospitality industry all over the world has found itself scrambling since 9/11. Serving to our full potential will always be an issue for those who excel in tourism. During the sports season, athletes become champions with great performances. However, the season did not make them great—the off season did. During this session, you will learn how to increase you skill set so that when that winning season comes, your team will be ready!

We all make choices as to how we deal with people. If given the option, we want our associates to be happy- optimistic - problem solvers with everyone they meet. Right! So why is it that the number one problem in customer service, leadership, and teaming is so difficult to analyze? It is because of the large chasm between what we do and what we want others to do. In this humorous view of teaming we will explore:

The Leaders role is setting the proper tone in business.
Attitudes that can be transmitted through everyday interaction.
Helpful hints in improving business relationships.
The how-to of value.
Positive changes that can bring about successful customer service.