About Mark Sanborn

Mark is the president of Sanborn & Associates, Inc., an idea lab for leadership development. He has written or co-authored eight books and is the creator of more than two dozen videos and audio training programs on leadership, change and customer service.

Mark's book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary is an international bestseller and was on the New York Times, Business Week and Wall Street Journal bestseller lists. ...