Bruce Tulgan

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Bruce Tulgan Blog

Be a Problem Solver, Not a Complainer
Problems are a part of everyday reality in every workplace. That's true no matter where you work or who your colleagues are. Most of the time, you are probably dealing with problems someone else started. Are you going to be a problem solver, or a complainer? Often when I talk about being a problem solver, people in my seminars start grumbling. T...
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No, Your Superstars Don't Want to Manage Themselves
How much of my management time should I spend on each member of my team? It's a question many managers have asked themselves at some point. Should they spend more time with the low performers? The average performers? Should they split their time equally among everyone, regardless of performance? (The short answer to that last one is no.) But ...
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How to Manage Performance for Creative Work
If performance management is all about driving continuous improvement in productivity and quality--and helping employees strike a balance toggling back and forth between speed and mindfulness--where does creative work fit into the puzzle? How can managers effectively manage creative work? We know that creative work can be extremely valuable. ...
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Soft Skills: Teaching Personal Responsibility
When it comes to teaching personal responsibility, the key is shifting someone's focus on the factors that are within their own control. Most often, when an employee struggles with personal responsibility, it is because they are unable to see beyond the factors that are outside their control. Of course, those outside factors will always be pr...
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Don't Lose Your New Hire--Stay Top of Mind
As important as it is to be very selective when hiring, you also must do it fast! If you move too slowly, you will lose your new hire. The two watchwords of your selection process should be rigorous and fast. Even if you succeed in expediting your selection process, make a solid offer, and receive unconditional acceptance, your prospect is st...
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How Managers Can Help Reskill Your Organization
We are on the brink of a reskilling revolution in the workforce, and it has already begun in organizations such as Amazon and Wal-Mart. The increasing pace of change has made it clear to workers of all ages that in order to remain competitive they must continually improve. Skills that were relevant a week ago may no longer apply today. Conventio...
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When Managing Large Teams, Use Your Chain of Command
Managerial spans of control have gotten wider and wider. As a result, most managers are responsible for too many people. Without a doubt, this has contributed to the under managementepidemic. Faced with managing a large team all most managers can do is throw up their hands in frustration. Often, they are thrust into this position with no guid...
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Help! I Need an Employee to Go the Extra Mile
A lot of managers ask me, "What about the employee who does just enough work and does it just well enough and nothing else? How do you motivate that person to go the extra mile?" The first question managers should ask is: why does it matter? After all, if an employee is performing well enough to meet the requirements and expectations of their...
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Make Your Management Concrete: Turn Company Values into Actions Employees Can Take
Building a strong culture, one that attracts and retains the best talent, is a huge undertaking for any organization. Undoubtedly the most difficult part is aligning the entire company on whatever values--old or new--constitute the core of the culture. Managers play a pivotal role in creating that alignment. Of course, it's not easy. There is no...
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Stick to the Basics: The Leadership Wisdom of Dave Christiansen
Dave Christiansen, CEO of MKC If asked to describe his leadership philosophy, Dave Christiansen may offer you this quote from Walter Lippmann: "The final test of a leader is that he leaves behind him in other men the conviction and the will to carry on. The genius of a good leader is to leave behind him a situation which common sense, wit...
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