Bill Capodagli is an internationally recognized business author, consultant and keynote speaker, coauthoring one of Fortune Magazine’s “Best Business Books”, The Disney Way: Harnessing the Management Secrets of Disney in Your Company. With over thirty years of business experience, Bill has become one of the most in-demand experts on customer service and organizational ... VIEW MORE
If Walt Ran Your Organization! - The Disney Way
Walt Disney’s management lessons are as relevant today as they were four decades ago at the time of his death. And ... View More
Dreams and Dreamers: How to Innovate like Walt Disney and the Pixarians
Pixar is the benchmark of innovative success. With numerous Academy Awards under their belts, they keep breaking the ... View More
Leadership - The Disney Way
Walt Disney was once asked what the secret to his success was and he replied, I dream things and ways of doing ... View More
Customer Service - The Disney Way
Walt Disney created an organization that has become the quintessential model for customer service, perhaps in the ... View More
- Bill Capodagli is a walking encyclopedia when it comes to the management practices that have propelled the Walt Disney Company to legendary stature in areas such as employee motivation, customer service, family entertainment and shareholder performance.
- Mr. Tim - Business Editor, Evansville Courier News
- If you change something in the planning phase, it costs you a dollar; if you change something after the plant is built, it costs you a hundred dollars. Bill and Lynn broke down barriers and rooted out any hidden problems in the group quickly.
- Mr. Brian - Mead Johnson Nutritional Products