Premiere Speakers Bureau

Reviews

"From Barbara Glanz's first appearance as a presenter at the 1997 Annual Conference...through our most recent conference, she has consistently scored among the Top Ten speakers. This is a significant accomplishment in light of the fact that over 150 speakers participate in this, our largest conference. Many have strived for years to achieve this ranking. I believe that Barbara has been able to accomplish this not only due to her outstanding speaking skills, but also her warmth and ability to know what the audience wants and needs. This ability to connect with the audience is a rare gift--one that separates the truly effective speakers from the average performers."

Barbara Sadek, Director of Education SHRM

"Thanks for doing such a great job at our Annual Meeting. The members attending your workshop rated it as one of the best. They appreciated the value of the content and your ability to involve them in the application of the principles presented. They were easily able to relate your suggestions to real life situations."

Bob Shepard, CAE American Farm Bureau Federation

"I cannot thank you enough for the awesome presentation you gave to the Human Resource Management Association of Southwest Florida at our meeting. Never before have we had such a vibrant, moving, and motivational speaker. You set a record for the most attendees at one of our meetings. Everyone continues to rave about your emotional, yet educational presentation."

Bonnie Etheridge Human Resource Management Association of Southwest Florida

More reviews...

Books

Speech Topics

Adult Learning: What Adult Learners Want--Planning Educational Programs that Produce Results OR Adding 'High Touch' to Your 'High Tech' Training

Anyone who does any kind of presenting or meeting planning needs to understand the principles of Adult Learning in order to design presentations and meetings that will truly impact attendees. It is critical to be able to identify the five things all adult learners want in a program and then to be knowledgeable about the specific tools and techniques to meet those needs:

To enjoy the learning
To apply the knowledge to himself/herself
To communicate the knowledge to someone else
To feel confidence in the presenter
To be respected by the presenter.
Presenters and meeting planners also need to understand the four different adult learning styles and how to appeal to each in specific programming. By creating an experience that appeals to all four learning styles through brightly-colored laminated flipcharts on the walls, unforgettable stories, humor, cartoons, music, creative visuals, and interactive exercises, Barbara will demonstrate programs that cause behavior change and truly make a difference.

Utilizing her Masters' degree in Adult Education and her experience as a Certified Speaking Professional, Barbara will share the theory behind adult learning as well as many specific tools and techniques to apply that theory as she creatively and enthusiastically models the five things all adult learners want.

Blending Work and Family: Balancing Acts--Guiltfree, Creative Ideas to Blend Your Work and Your Life OR CARE Packages for the Home--Dozens of Ways to Regenerate Spirit Where You Live

Did you know?

88% of us say we work very hard, and that hard work causes negative spillover into the rest of our lives.
26% of American workers feel emotionally drained by their jobs.
28% don’t have energy to do things with family or others.
36% just feel used up at the end of the day
Aon Consulting’s America @ Work study found that of 17 factors that correlate significantly to workforce commitment, salary did not make the top 10. The top thing employees said affected their commitment to their employer was “an employer’s recognition of the importance of personal and family time.”

The truth is clear – we all want a life! A survey commissioned by the Merck Family Fund entitled “Yearning for Balance” found that people commonly say that spending more time with family and friends, reducing stress, and doing more to make a difference in their communities will bring their lives more into balance and make them more satisfying.

Despite statistics that indicate family time is a high priority for over 80% of both men and women (HR Magazine, July 2000), everyone seem to be in “survival” mode – rushing from long hours at work to be home, bouncing from activity to activity and stressor to stressor!

In this presentation Barbara tells us to FORGET BALANCE because we will never be in balance but instead to take the energy we spend on feeling guilty and use it to creatively blend the other areas of our lives –Family, Friends, Health, Spirit and Service – into our Work. She will stimulate your creative juices to find healthy ways to incorporate aspects of your home life into your work life in two ways:

Ideas that each INDIVIDUAL can adopt in order to create a more wholesome and satisfying life for himself/herself
Ideas that the ORGANIZATION can promote and champion in their worklife programs, management styles, and policies and procedures
Barbara will share dozens of creative, immediately applicable, no-cost or low cost ideas to help this blending happen, making this presentation a great experience for both employees and employers. These programs can be designed for business organizations, spouse programs, or women’s groups.

Creative Communication: Apathy Busters--Communication Ideas that Get the Point Across! OR Survival Skills for a Changing Environment--Creative Ways to Differentiate Yourself in the Workplace

For many organizations, communication has become a deep rut full of dreary memos, dismal meetings, and negative feedback. The result is unhappy, apathetic employees and ultimately poor customer service.

A recent study by the Chicago Tribune shows that the average worker spends over 50 hours a week communicating in some way, and Business Week reported that the average American worker gets 274 communications every day. Since we are bombarded by piles of paper, hundreds of e-mail messages, and full voice mail boxes, the only way to get our messages heard is to surprise people. The more creatively a message is sent, the greater the chance that the message will be noticed and heeded!

Using dozens of real-life examples and easily implementable action ideas in such areas as rewards and recognition, day-to-day appreciation, enhancements and reminders, recoveries, measurements, and personal executive actions, Barbara will reawaken the creative spirit in your organization and help both employees and managers find more positive, meaningful ways to communicate whether it is written, electronic, or face-to-face communication.

Customer and Employee Loyalty: Building Customer Loyalty--How YOU Can Help Keep Customers Returning!

Customer care, both internal and external, is the key to survival for organizations today. Not only must organizations acquire new employees and customers, but more importantly, they must keep the old ones. Research shows that it costs at least five times as much to attract a new customers as it does to retain an existing one, and the same is true for good employees. It becomes essential, then, for each individual in an organization, including those in the public sector, to understand what the service attributes are that create customer and employee loyalty.

After years of working in customer service, Barbara has come to believe that you cannot mandate customer service. It must come for the inside out. Using both internal and external customer loyalty research and dozens of no-cost, immediately implementable action ideas, Barbara will inspire employees and managers alike to CHOOSE to make a difference in all customer interactions.

You will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what her research has shown creates loyal customers.

When everyone begins to focus on what they CAN do and not on what is out of their control, they will find a new purpose in their work , and this new spirit of caring will make a difference in every interaction they have in their work and in their lives.

Embracing Change: Feeling Your Way Through Change--Understanding and Managing Transitions in Life and Work

It is our human nature to resist change - we all like to stay in our comfort zones! In our world today, change is rampant, and within any organization it is critical to help employees learn to manage change, both in their work and personal lives, if that organization is to stay competitive.

At work this translates into letting go of old, unproductive ways of doing things and embracing new initiatives that generate desired results. It also means helping people in their personal lives deal with all kinds of stress-producing situations such as divorce, cross-country moves, health problems, financial reverses, children leaving home, and the deaths of loved ones. New research shows that a change in any part of an employees' life will ultimately impact their productivity at work.

The outcomes of this workshop will be:

• reduced stress,
• higher levels of personal happiness, and
• greater job satisfaction, resulting in
• increased productivity.

Participants will explore many different coping skills and meaningful ways to let go of the past, better understand and navigate difficult periods of transition, and move on to new beginnings, in life as well as at work. A special program for managers will enable them to effectively lead their associates through the transition process. This program can be customized for your group.

For Executives, Managers, Team Leaders, and Team Players
Complete program - One Day Seminar.
Can be modified into shorter time frames.
Also available as a keynote presentation.

Employee Retention and Motivation: Handle with CARE--Motivating and Retaining Employees

Did you know?

46% of employees leaving a company do so because they feel unappreciated.
61% said their bosses don’t place much importance on them as people.
88% said they do not receive acknowledgment for the work they do.
In their fourth annual United States @ Work study 2000, Aon Consulting found that, “Management’s ability to create a ‘sense of pride and spirit’ in an organization is the most effective way to recruit, retain, and motivate a high-performance work force.” As a result of the research studies quoted above, her own research with over 1200 frontline and hourly workers across industries, and her extensive experience working with organizations worldwide to increase morale and retention, Barbara has developed a presentation that helps supervisors and managers to understand that people do not leave organizations; they quit bosses!

Gallup interviewed two million workers at 700 companies and this was their conclusion: “The length of an employee’s stay in an organization is largely determined by his relationship with his immediate supervisor.” Considering that the average cost of replacing an employee is $50,000 today, it is vitally important for supervisors and managers to understand what their employees really want,, and the good news is that it is not all about money. This presentation will directly impact your bottom line as well as to help create workplaces where people feel valued, respected, and appreciated for the work they do.

As either pre-work or follow-up to this program, we suggest having managers and supervisors and their direct reports take the Glanz Employee Motivation (GEM™) survey online to determine how well they are modeling the specific behaviors that our research identified from employees in different industries all across the country as the management behaviors that create maximum commitment, productivity, and loyalty. Because it focuses on specific, repeatable behaviors—behaviors that can be learned or changed quickly and practiced daily, this survey will help managers and supervisors make significant improvements almost immediately and will introduce or reinforce the ideas in Barbara’s program.

Regenerating Spirit in the Workplace: CARE Packages for the Workplace--Dozens of Little Things You Can Do to Regenerate Spirit at Work OR Spreading Contagious Enthusiasm--Creating Workplaces of Passion, Purpose and Productivity

Current research shows that only about 12 to 15% of American workers are giving their very best to their jobs. 8 to 10% are burned out with no life. However, that leaves 75 – 80% of our workforce who are just doing enough to get by. Just imagine what could happen to the productivity in your workplace if you could inspire those workers to do their very best!

Raise morale, reduce turnover, increase productivity, and have more fun at work – the wonderful news is that all this can occur in your workplace with very little cost. In this presentation you will learn how to create a work environment where people treat one another like valuable human beings with a sense of mission that their work is important and where appreciation and joy are present, no matter how serious the work may be.

Barbara will provide dozens of real-life, creative, low cost, immediately applicable ideas you can implement in your own workplace using the acronym CARE:

C = Creative Communication
A = Atmosphere and Appreciation for All
R = Respect and Reason for Being
E = Empathy and Enthusiasm

She will spread her “contagious enthusiasm” to maximize personal productivity and organizational success, and each participant will leave with a powerful understanding of the difference he or she can make every single day!

More About Barbara

Regenerating Spirit In The Workplace
“CARE Packages for the Workplace —
Dozens of Little Things You Can Do to Regenerate Spirit at Work”
“ Spreading Contagious Enthusiasm™ —
Creating Workplaces of Passion, Purpose and Productivity”
Current research shows that only about 12 to 15% of American workers are giving their very best to their jobs. 8 to 10% are burned out with no life. However, that leaves 75 – 80% of our workforce who are just doing enough to get by. Just imagine what could happen to the productivity in your workplace if you could inspire those workers to do their very best!

Raise morale, reduce turnover, increase productivity, and have more fun at work – the wonderful news is that all this can occur in your workplace with very little cost. In this presentation you will learn how to create a work environment where people treat one another like valuable human beings with a sense of mission that their work is important and where appreciation and joy are present, no matter how serious the work may be.

Barbara will provide dozens of real-life, creative, low cost, immediately applicable ideas you can implement in your own workplace using the acronym CARE:

C = Creative Communication
A = Atmosphere and Appreciation for All
R = Respect and Reason for Being
E = Empathy and Enthusiasm

She will spread her “contagious enthusiasm” to maximize personal productivity and organizational success, and each participant will leave with a powerful understanding of the difference he or she can make every single day!

The Simple Truths of Service: The Simple Truths of Service--Inspired by Johnny the Bagger

This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
Because of her master’s degree in adult learning, all Barbara’s presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients’ organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.

The Simple Truths of Appreciation: How Each of Us Can Choose to Make a Difference