Robert Spector | Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"

Robert Spector

Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"

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$15,500

Robert Spector
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Creating and Telling Your Company Story

Developing a compelling narrative about who you are, how you started, what you stand for, and your purpose and vision, is the foundation for building an authentic and powerful company culture and brand. Learn how to tell your story to your employees, and infuse your culture with that story. Then discover how that story can be reflected outward to your customers in meaningful ways.

The Nordstrom Way Principles of Customer Service Excellence

Through vivid storytelling and examples, Robert takes the audience on a tour of the 10 principles that comprise The Nordstrom Way.

Building a Culture of Customer Service Excellence

World-class customer experiences are created from the inside of an organization out. Discover a wealth of ideas for creating a great customer service culture.

Multi-Channel Touchpoints

Today’s customers want companies to know them – their preferences, their purchases, their history, and their credit card numbers—across all channels. They want the same brand experience whether in store, online or on the phone. The customers who spend the most money and shop the most often tend to shop multi-channel. Learn how to create a seamless customer service experience.

Robert Spector
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