Lisa Ford | Author of How To Give Exceptional Customer Service

Lisa Ford

Author of How To Give Exceptional Customer Service

Lisa Ford
Featured Videos

Current: Lisa Ford: Could You Be This Wrong

Time 02:36

More Videos From Lisa Ford

Lisa Ford: Could You Be This Wrong
Time 02:36
Leaders Must Lead It
Time 03:05
Lisa Ford: Adding People to the Product
Time 02:21

Why Customer Service Is NOT Enough

This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged fidelity to its customers but few have implemented actions that match their attitude. And most efforts are faint hearted, gimmicky or off the mark. Today’s organization must focus on customer’s satisfaction and retention with renewed energy. This speech is a combination of content, examples and motivation. The challenge is to get customers to love your products, services and people. Lisa relates statistics, strategies and stories so the audience leaves with skills and the desire to win and keep customers.

Extreme Customer Service

Today's competitive advantage means going to the edge and extreme in superior service delivery. Customers want to be "wowed" by your products, services and people. This session covers six ways to rethink your service. These ideas will help you create ways to exceed your customer's expectations, see your service from the customer's view and set service standards to make service delivery a reality. You will hear how to hire the best employees, then how to train, reward and lead them to execute great service daily. This is offered as a seminar or a speech filled with high energy, humor and techniques.

Exceptional Customer Service

Your employees and their customer service skills may be the only thing that differentiates you from the competition. This seminar is for front-line employees who do the daily demanding job of serving more sophisticated and educated customers. The skills of employees must constantly be updated to meet customer’s expectations. Lisa delivers hands-on techniques that employees can use immediately. The content is combined with examples and humor so employees have a chance to laugh and learn. Here’s what people will learn - how to calm down an angry customer, listen to uncover customer’s needs, recover from a problem the organization created and win the customer back, handle conflicting needs of customers and keep enthusiasm and an attitude of "customers first" all day. This seminar is based on Lisa’s best-selling videotape series, "How to Give Exceptional Customer Service".

Create A Service Focused Team

Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude. Other hands-on information includes how to train a staff that's emotionally equipped to handle front-line intensity, what to discuss at team meetings to keep the momentum, and managing today's generation of team members.

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