"Chris Voss, speaker, gave a captivating keynote speech to a packed auditorium at Bentley University. NCMA Boston's 55th Annual March Workshop was an amazing event with a one of a kind American hero!Chris kept us spell bound. He walked us through his transformation from FBI swat team member to the world's leading hostage negotiator. His ideas throw conventional negotiation tactics on their head. At the same time, they deeply resonate with anyone who has felt "taken hostage" during a negotiation