Sets forth techniques used by animal trainers at SeaWorld that accentuate the positive and redirect negative behavior and can be equally effective in the office and at home.
WOW . . . what a tremendous two days we had! . . . My objective was that each attendee have one take-away from each class they took. I feel strongly that that objective was met, and in many cases, exceeded.
Susan Baumgartel, Strategic Sales
Assurant Solutions
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Thad Lacinak
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