I can’t express enough the positive impact Ross had on the group today. His presentation was outstanding! His unique ability to deliver such a dynamic message in that casual manner it truly unbelievable. We got comments like, “Ross Shafer was the best guest speaker I’ve ever seen.”, “Ross Shafer was a great speaker, very real in his approach”, “Ross Shafer was very inspirational and gave me some ideas for personal improvement toward the customer experience that I will definitely explore.” Ross did a great job and the feedback so far has been terrific! His ability to adjust on the fly is truly incredible and he is such a smart man! Ross Shafer was an ‘Over the Fence Home Run!’ He was very well received, so much so that many attendees said he was the best speaker they ever had. His delivery was spot-on, entertaining, and funny as well.