Dr. Rick Brinkman | Bringing Out the Best in People

Dr. Rick Brinkman

Bringing Out the Best in People

Fee Range
$7,500

Dr. Rick Brinkman
Featured Keynote Programs

Conscious Communication
How to Bring Out the Best in People Even at Their Worst

In an energetic, humorous manner, Dr. Brinkman's message hits home with situations that people find themselves in every day and empowers them with practical solutions.

Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.

Dr. Brinkman’s compelling communication tactics include:

Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?

Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.

How to use the power of your projections to influence people.

The secret that opens the door to people's mind.

The 4 essential skills that will prevent most conflict.

Strategies to eliminate the 10 Most Unwanted Behaviors: * Tank attacks * Grenade tantrums * Snipers * Whiners * Know-it-Alls * Think-they-know-it-Alls * Yes people * No people * Maybe people * Nothing people

This is Dr. Brinkman’s most popular program, conference audiences love the keynote version combined with a break out. The full day training for entire teams, departments and organizations is also a favorite.

This program is based on Dr. Brinkman’s best selling book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at their Worst (Brinkman & Kirschner, McGraw Hill, 1994, second edition 2003). Special learning packages (books, CDs, desk references) are available for your attendees and a book signing/Meet the Author can be arranged.

Dealing with People You Can't Stand

This program is also known as Conscious Communication®
How to Bring Out the Best in People Even at Their Worst

In an energetic, humorous manner, Dr. Brinkman's message hits home with situations that people find themselves in every day and empowers them with practical solutions.

Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.

Dr. Brinkman’s compelling communication tactics include:

Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?

Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.

How to use the power of your projections to influence people.

The secret that opens the door to people's mind.

The 4 essential skills that will prevent most conflict.
Strategies to eliminate the 10 Most Unwanted Behaviors: * Tank attacks * Grenade tantrums * Snipers * Whiners * Know-it-Alls * Think-they-know-it-Alls * Yes people * No people * Maybe people * Nothing people

This is Dr. Brinkman’s most popular program, conference audiences love the keynote version combined with a break out. The full day training for entire teams, departments and organizations is also a favorite.

This program is based on Dr. Brinkman’s best selling book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at their Worst (Brinkman & Kirschner, McGraw Hill, 1994, second edition 2003). Special learning packages (books, CDs, desk references) are available for your attendees and a book signing/Meet the Author can be arranged.

LOVE THY CUSTOMER

Conscious Communication for Customer Service

This lively and fun presentation takes the one-on-one game of customer service and shows your people how to win over customers no matter how they behave. To build and keep the truly loyal customer, you need to go beyond mere customer satisfaction. You’ve got to shoot for nothing less than customer delight, every time. Dr. Brinkman reveals how Conscious Communication techniques create a feeling of being loved for the customer and satisfaction for the service professional.

Dr. Brinkman’s compelling customer service tactics include:

Specific strategies to deal with tough, upset customers,

Surefire trigger words and phrases you can use or not use to either delight or annoy your customers.

The 5 personas of the service professional and when to use them: Host, Healer, Detective, Teacher and Advocate.

Don’t take it personally! How to deal with the emotional reactions of upset customers without becoming equally upset.

How to stay out of a common and innocent trap that turns customers off.

How to make a customer happy and give them what they want, even when there is no way you can give them what they want. (This is not a misprint.)

A powerful, entertaining program - conference audiences love the keynote version combined with a break out. Equally popular is the full day training for entire teams, departments and organizations. It also makes a perfect breakout following a Dealing With People You Can't Stand keynote or vice versa. This program is based on Dr. Brinkman’s recent book, Love Thy Customer (Brinkman & Kirschner, McGraw-Hill, 2006). Special bulk pricing is available to ensure that your attendees have a follow up book. A book signing/Meet the Author can be arranged.

LEADERSHIP IN ACTION

Conscious Communication for Empowering Others

In a time of rapid change and the need to do more with less, leaders must create an inspiring environment, empower others, give useful feedback, create an attitude of continuous improvement, and rally people around greater visions and goals. With Dr. Brinkman’s Conscious Communication program for leaders, people are empowered to be great communicators and bring out the best in their teams.

Participants will learn:

How the world has changed and why the old communication style of top down hierarchy no longer works.

The eight key communication strategies every leader has to influence and inspire people.

The importance of clear information on overall morale and performance.

Neutralizing conflicts between members and uniting them around a common purpose.

The leader’s role to create an environment of continuous improvement and comfort with change.

The top ten motivators of people.

Vision: how to clarify it and bring it into the awareness of your team so it turns into action.

Conscious Communication for Leaders is based on Dr. Brinkman's years of research as a trainer for Fortune 500 companies, the Tom Peters Group and the Institute for Management Studies. This powerful program is ideal as a keynote, half-day session/breakout or a full-day session.

THE ART OF INFLUENCING

How to Be a Compelling & Persuasive Conscious Communicator

You may realize the importance of a particular project or idea, but how do you communicate effectively to others so that it is not only understood but embraced? There are many verbal and nonverbal clues that persuasive people utilize to influence and motivate others. If your job is to communicate effectively to groups or individuals, this training will give you the communication power you need.

The participants will improve their ability to:

Understand the fabric of communication in a way that the participant can use it intentionally to produce the desired results.

Be able to establish rapport quickly with all types of people.

Learn the language of influence to positively affect the behavior of team members on a daily basis.

Understand and utilize the different advantages inherent in face-to-face, telephone and written communications.

Apply the fabric of communication and the language of influence skills to group communications.

Understand and utilize the Meeting Magic process to make meetings focused, encourage participation, eliminate bad behaviors, and have higher quality discussions. (Training version only)

This seminar is ideal as a half-day session/breakout or a full-day that includes other useful material from the Conscious Communication program. Even as a keynote, Dr. Brinkman’s entertaining and enlightening presentation will transform the audience’s ability to influence others.

MEETING MAGIC™

Using Conscious Communication to Bring Out the Best in People at Meetings

There is a great mystery that cries out to be solved: why are most meetings so awful, and what can we do to change them? According to a Wall St. Journal survey, 98% of people agreed that 50% of their time in business meetings is wasted. Over the last twenty years, Dr. Brinkman has developed and taught organizations how to have great meetings that are shorter, more effective and more enjoyable!

Dr. Brinkman’s compelling meeting tactics include learning how to:

Communicate in a way that bypasses conflict and creates an environment where everyone can really hear each other.

Make sure that the more aggressive types can’t dominate and the more passive types feel compelled to participate.

Appropriately involve people in decisions that affect their work.

Allow new ideas to evolve in a group process, instead of just being shot down.

Integrate people’s opinions and make it easier to make decisions.

Shorten meetings while getting more accomplished.

This seminar is ideal as a half-day session/breakout or a full-day that includes other useful material from the Conscious Communication program. Participants receive free course materials and can purchase the Meeting Magic book and other tools to help them apply what they’ve learned in their meetings.

Even in a keynote presentation, Dr. Brinkman’s proven process will transform the meeting experience of the audience. If time permits, we can arrange a book signing of Dr. Brinkman book, Meeting Magic. (Publication date pending.) This session is also a perfect breakout to follow a "Dealing With People You Can't Stand" keynote.

MAKING TIME

Mastering Priorities through Conscious Organization™

Some clients have nicknamed this program, "How to Get a Life." Dr. Brinkman shows people how to organize for success, establish clear priorities, separate work and personal time, recover time to do what is important and eliminate procrastination. It is based on Dr. Brinkman’s many years as a counselor in private practice, helping people remove the obstacles to moving forward on what is dear to them in life.

Audience members learn how to:

Recognize, clarify and stick to their priorities.

Master being here now, and eliminating low priorities.

Recover time for what is important to them.

Know when they are winning, because they can be winning and think their are losing if they’re are not keeping score.

Understand how health and energy is connected to feeling in control.

Use time management techniques that continually work.

Recognize and dump pseudo-procrastination

This program is hugely popular because attendees learn personal skills that they can apply to both their work and personal lives. This is a thought provoking, feel-good program, with a depth of content that impacts people's lives whether they experience it in a full day, half-day or keynote format. And because it is filled with Dr. Brinkman's trademark style of humor and memorable stories, many clients have used it to finish off a conference on a positive personal message.

A book signing of Dr. Brinkman’s McGraw Hill book, Life by Design can be also be arranged.

Get more details and availability

Dr. Rick Brinkman

Give us some basic details about you and your upcoming event, and one of our experts will be in touch with you quickly regarding pricing and availability.
Event Details
Your Details
Cancel
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.