"I wasn't good at accepting praise, so I didn't praise others. I've already used your praise drill with my staff. They love it." "I was shocked to realize I continually cut people off in the middle of their sentences. Your direct strategy of 'shut up and listen' controls my desire to jump into a conversation." "My boss is a screamer. The skill we developed to reduce emotions calms him down and allows us to have reasonable conversations." "I believed when I was talking I was in control. The truth is, no one was listening! Limiting speaking to 5-10 seconds works."