Dear Lenora, I wanted to write to thank you for speaking at our Manager's Meeting in Key Biscayne. Our meeting was a very positive experience for our Managers and other executives who attended. We heard very positive comments about your session from many people during the meeting, and the positive calls after the meeting keep coming. Many managers are telling us that it was the best meeting ever. Your session "The Diversity Advantage" had a powerful impact on our group as evidenced by the standing ovation they gave you. You truly have a gift for presenting a sensitive topic in a manner which makes people feel comfortable and open to learning. We appreciate your professionalism, your preparation, and your commitment to helping making our meeting the absolute best!

Filemon Lopez, Senior VP of Sales, Comcast Cable Communications, Inc.

Dear Lenora: Thank you for your contribution to the Western Association of Colleges and Employers' annual conference. We were all so pleased with your keynote presentation; you did an excellent job tailoring it to our group. This is a group that is well-versed in diversity issues but you were able to address the topic in a fresh and meaningful way. Below are some of the comments on your presentation: "I found Lenora to be a high-energy, compassionate, to-the-point speaker who was as entertaining as she was informative. She communicated diversity issues in a very forthright and engaging way. Her involvement of the audience was wonderful in illustrating key points and it made me feel more connected with her and those around me. "I enjoyed Lenora's genuine expression! In a humorous style she was able to make a powerful point. We need reminders to keep us from slipping into lazy thinking habits and Lenora provided that wake up call." "Lenora covered all aspects of diversity (ethnicity, gender, age, disability, etc.) in an informative, non-threatening, non-blaming, and non-intimidating manner. Through audience participation of sharing experiences with diversity related issues, Lenora heiped the audience realize that diversity is an issue that ai~ects us aii." ?Lenora's examples of some of the clients she has assisted clearly demonstrated the importance of recognizing our own values as well as the values of others, culture, and norms in formulating business decisions." Lenora, again, thank you. It was a pleasure to work with you. I appreciate the effort you put into understanding the needs of our association. It was reflected in your presentation and helped to make our conference a success.

Maureen Crawford, Western Assoc. of Colleges and Employers

Lenora, On behalf of AT&T's Billing Solutions and Services Directorate, we want to thank you for developing such an incredible program for the Diversity segment of our group meeting. Your presentation style, dynamic personality, and diversity expertise made every moment of this customized program phenomenal! Even though we made the task of delivering the diversity theme all the more difficult by asking you to incorporate the work our Diversity Council had done creating a Mission Statement and Objectives, you accepted the challenge and delivered a program above our expectations. We sincerely "Thank You" for all your hard work! We'd like to share with you a few of the comments we received from associates who participated in your program: ? Thought biversity wouid be boring but it was great! This was the best Town Meeting I've attended. ? Lenora- Loved Wizard of OZ story- Thank You! § L.BilIings-Harris was excellent! ? I thoroughly enjoyed the diversity portion of the doy! Lenoro was dynamic, personable & informative. Very informative-did a great job in leading such a large group. ? Lenora's closing comments were excellent! Lenora, we truly appreciated all your hard work to make this program a success. We're looking forward to implementing the diversity action plans the team generated and would love to share our future plans with you to once again illustrate the success of your program within our directorate! As a small token of our appreciation, please accept our recognition bear, presented to employees within the Consumer Operations Process (COP) organization for outstanding achievement.

Sue Krupa, A T&T