Larraine Segil has taught thousands of executives at Caltech ( The California Institute of Technology) how to create, manage and add continuing value to complex multi partner alliances in multiple industries including healthcare, entertainment, IT, aerospace, consumer products, manufacturing, services, pharmaceuticals, military, private/public sector,financial services and other industries. This program gives the critical skills and tools to make these ever changing relationships work - domestically and globally. As the author of multiple best selling books on partnering, leadership and global business including the only book on Alliance Metrics (Measuring the Value of Partnering, AMACOM) Larraine will capture your audience's attention with real life examples taken from her multicultural experience as a CEO of companies in aerospace, medical and financial services, as well as a 25 year consulting career to the Fortune 1000, and top 100 global companies.
In challenging economic times, suppliers are a competitive advantage for all customers. However selecting the right ones to partner with, and those with whom to share research, technology, and market data is a complex and specific process. Larraine Segil will share her experience and decades of research while working with companies in multiple industries, presenting the selection and tiering criteria, implementation process and metrics along with real life examples and her captivating and compelling presentation skills. Your audience will leave with real action items and memorable stories to take immediately to the work place.
Based on her book Dynamic Leader, Adaptive Organization, Larraine Segil presents the core qualities that are essential for leaders in complex organizations. These can be learned and taught and her approach interlinks the characteristics to your development programs and human resource value system. With real life examples and stories from her interviews with multiple executives from companies such as Shell, Kodak and others, she shows the challenges and solutions for companies in times of change - and how leaders can be grown in the best as well as the most difficult of circumstances
Creating alliances with selected customers is more than a CRM program. It requires criteria development, balancing of cost and benefit, willingness of customer to become an alliance and a systematic and sustainable process for the creation, management and renewal of these mission critical relationships. Not all customers are the right candidates and when the selection process fits the implementation tools - the results show increases in customer retention, integration, and expansion. Larraine Segil gives the tools for the development of Key Customer Relationships - along with the metrics to sustain and grow them over time.
