Kirsty Dunphey | One Of Australia's Leading Young Business Women

Kirsty Dunphey

One Of Australia's Leading Young Business Women

Kirsty Dunphey
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Culture is Caught, not Taught

In this dynamic session Kirsty will show you how to:

Build phenomenal culture within your organisation and to have that culture become an institution
Use culture to improve you staff retention and recruitment
Build innovative staff reward systems that work
Make your management team accountable
Have exciting team meetings your staff will actually want to attend
Plan for the future of your business implementing innovation that results in actual $$s
Grow a team that thinks, feels and acts as though the company is their own

Customer Service is a Strategic Weapon of Mass Persuasion

In this interactive session we show how to:

Use strategic customer service to impact upon the lives of a massive number of people, not just the client involved
Implement a strategy to incorporate fabulous customer service from many industries other than your own
Identify errors in your customer service strategies and set plans in place to avoid repeating these
Have your “personalized” customer service pre-prepared and systemised and still 10 times more thoughtful than your competition
Identify free or nearly free customer service ideas that will create the JOW factor (Jaws open wide!)
Build a proven plan for customer service to increase your rate of repeat and return customers

Networking – Maximising Your Mojo

At 21 I owned my own real estate agency and yet most people thought I was the receptionist! Through networking, self promotion and breaking free from the introvert I had so desperately wanted to stay I developed and used these 10 simple techniques to put myself in a position where I was never again mistaken for the receptionist. Let me show you how to do it for yourself with the following:

Recognise why and where your networking is currently lacking
Put systems in place so that even if you’re an introvert who hates talking to people and has no memory whatsoever you can still be a world class networker
10 simple networking tips you can use immediately (we’ll even get you to use some in the session)

This is one of my favourite sessions to present as it’s not a skill we’re taught in school and it’s not a skill that comes naturally to many of us. Best of all with these ten simple tips I can show you how easy it can be and how dramatically it will increase your sales. Don’t think you’re in sales? We’ll address that too - everybody is in some way and we can make you more effective!

From Bankruptcy and Divorce to Learning and Success

This is Kirsty’s keynote presentation focusing on her own personal story. She will show real emotion as she shares with your audience the lessons she learnt from watching her parent’s marriage and financial situation implode. When you see your parent’s car get repossessed or are forced to move out of your family home it affects you and your behaviour - in this heart felt keynote Kirsty will share how she used the lessons learnt and the experiences had during this time as fuel to spark her passion and creativity.

See and experience Kirsty's journey as she delves into how she started her first business at 15, her second a year later. How she then went to University – the first on her mother’s side of the family only to drop out after a year. See then as she finds her passion – but more importantly she how she found it. This keynote has proved a hit with many audiences and is our most popular when presenting at schools and service organizations such as Rotary.

Kirsty Dunphey
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