Jeanne Bliss is a powerhouse when it comes to driving customer focus. It?s in her bones. She has an uncanny ability to cut across an organization and support leaders in the quest to drive the operation of the company toward strong and powerful customer relationships. Talking about customer success is one thing; having it in your DNA is another. Jeanne Bliss provides refreshing and needed advice for organizations who say they?ve committed to customer loyalty but don?t seem to make any progress. The concentration of customer care in a single C-level authority is an emerging discipline of the early 2000 decade?but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic value-add. I wanted to thank you. The work-shop / half day session was awesome! ?and let me tell you?.I loved the book too. I just finished it (I?m the kind that loves to get to it and never put it down once I start reading good content). It took me a couple of evenings and most of my weekend and I really enjoyed the read! Truly enjoyed the dynamics of Jeanne. Jeanne was extremely up tempo and used real life experiences. She provided ideas and tools that became a topic of discussion at dinner. Really stimulated ideas of how to identify gaps in customer focus. Jeanne Bliss was amazing!! Jeanne was bubbly & exhilarating. Was easy to understand/ included audience. Jeanne Blissblows past theory and gets right to the practical matter of how to bring a company together on behalf of customers. Bliss tells how to overcome the impasse of silos and varying agendas in realistic ways with approaches that can be practiced today. She?s lived inside the corporate structure and imparts sage advice on how to best navigate through it to get results. I enjoyed your presentation at the Service Industry Association meeting. It was truly the best presentation on customer service I have seen or heard; basically an ROI approach to good customer service that resonated with your audience of CEO's and business leaders. It was totally on target with the objective of impacting the bottom line.