Premiere Speakers Bureau

Brought to you by Jeanne Bliss … past Chief Customer Officer for
Lands’ End, Microsoft, Allstate, Coldwell Banker and Mazda Corporations.

Bliss developed her respect and passion for the customer at Lands’ End, Inc., where she reported to founder Gary Comer. She has spent 25 years in the corporate trenches reporting CEO's, crusading to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to support the organic customergrowth that drives long-term profitability.   

Jeanne purposefully traversed industries and business models, so that she could apply the principles of driving customer centricity. She has served as leader for the customer experience efforts in both Business to Business and Business to Consumer businesses and has served multiple industries. For Lands'End, she served founder Comer and the Executive Committe as leader of the Lands' End Customer Experience. She served Allstate Corporation as its officer for customer satisfaction and retention. At Microsoft Corporation, Jeanne was General Manager, Worldwide Customer and Partner Loyalty. For Coldwell Banker Corporation, she served as Sr. Vice President, Franchise Services. For Mazda Motor Corporation, Jeanne initiated the brands' first loyalty and retention efforts.                              

Now, as President of Customer Bliss, Jeanne coaches business leaders on how to differentiate themselves in the marketplace by delivering a customer experience that creates desire for their brands. 

Bliss is a worldwide keynote speaker, dynamic workshop presenter, and energetic coach and consultantwho can transform your organization’s thinking about the customer experience, and put the power of
customer profitability to work for you. 

Jeanne Bliss is the author of: Chief Customer Officer:
Getting Past Lip Service to Passionate Action