I wanted to again thank you for not only a brilliant presentation, but for ?being there? for our clients over the 2 days. Over my career, I have seen many key note speakers and with the exception of you and Ruby Wax, they all go through the motions, take the money and run! You bring a sincere and valuable approach to the speaking circuit and for this you set yourself apart. I can see that you don?t only talk the talk, you walk it too and for that I am very impressed and grateful. You really gave our clients/guests a big hug! I hope this is just the start of an enjoyable relationship between yourself and L?Oreal (UK). Jack was absolutely great at our event, he delivered everything we expected and more. I think his honesty and sincerity came across to our store owner/members, and they identified with him as one of their own. He was the speaker of the day, and people left with tangible ideas they could really apply to their own businesses. Jack hit a home run, and those attending the event are still talking about his presentation. "The Mitchell Family has created one of America's unique retail experiences, executed by few. Their passion for the intimate relationship with the customer, and the loyalty that is created, has rarely been duplicated." "Jack Mitchell writes with wisdom, experience and passion about the benefits of superior customer satisfaction. His insights apply to the Fortune 500 as much as they do the neighborhood stores. Mitchells "hugging" embraces a very large world of commerce and relationship." "Satisfying customers is not enough. Today you have to create raving fan customers. Read Hug Your Customers and learn how to do just that."